---
title: "PRO004561 - Revenue Assurance Services"
ocid: "ocds-h6vhtk-02eb77"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02eb77"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02eb77.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02eb77.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNITED UTILITIES WATER LIMITED"
published: "2023-12-06"
---

# PRO004561 - Revenue Assurance Services

Buyer: UNITED UTILITIES WATER LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-02eb77

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## Summary

The United Utilities Water Limited has completed the procurement process for Revenue Assurance Services. The tender, with ID PRO004561, was for an industry-leading solution to process customer data under a Framework Agreement. The procurement method was selective, with a negotiated procedure and prior call for competition. The buying organisation is based in Warrington, UK. The procurement stage was the award stage, with the contract signed on September 1, 2023.

This tender for Revenue Assurance Services, issued by United Utilities Water Limited, presents growth opportunities for suppliers. The procurement focused on data collection and collation services, with a value of 11,661,668 GBP. Businesses well-suited to compete in this tender are those providing innovative data processing solutions for revenue assurance projects. The lots included services like Cleanse and Append, Residency Validation, and Occupier Identification. Suppliers are required to provide quarterly details on new initiatives and innovations.

## Notice

The purpose of this tender is to enter into a Framework Agreement with a number of Revenue Assurance Service providers. Working with the team at UUW, Suppliers will be responsible for providing data for Revenue Assurance Services, facilitating an industry leading solution design for processing customer data. The Revenue Assurance framework will principally enable UUW to work with a number of key Suppliers on Revenue Assurance projects. There are a number of current initiatives that would need to be supported along with any new ad-hoc initiatives that UUW wish to explore. Suppliers would also be requested to provide on a quarterly basis details on new initiatives and innovation that may be of interest to UUW within the scope of the Framework.

### Lot Information

PRO004561 - Revenue Assurance Services

Provide routine, Cleanse and Append and Residency Validation Services. Provide up to date market innovation in the Cleanse and Append and Residency Validation area to enable continuously improving processing of data to optimise results. * The processing of residential records to validate and improve the accuracy of core customer data. For individuals this includes correcting customer's names, addresses, dates of birth, and contact information. * Address matching using the providers own data sources to validate the customer address * Return of enriched data for processing to the billing system to update customer accounts. * Other applicable Cleanse and Append Services Cleanse and Append General Assumptions * Only domestic customers will be included in the data cleanse and append activities * Only name and date of birth will be cleansed via the one off / cyclical cleanse and append solution * We may require the de-duplicating of records in the processing * Both 'Primary' and 'Associate' customers flagged as 'show on bill' will be subject to cleanse and append activities * To mitigate any adverse customer service impacts as a result of enrichment to UUW core data supplier's solutions must include sufficient logic to determine high confidence matches. * Supplier solutions need to be configurable to reflect any specific UUW business rules where data conflicts may be presented as a result of matching routines

Renewal: Option to extend

PRO004561 - Revenue Assurance Services

Provide ad-hoc Occupier Identification (Void Management) Services as required. Provide additional ad-hoc Revenue Assurance Services as required. The processing of all void properties to establish an occupier, so that these occupants can be contacted and billed for the charges at that property. The provider should be able to accurately identify who is occupying a given address using a range of their own data sources. All potential occupiers should be scored with a single occupier returned to UUW along with a rating, so UUW has confidence to contact the customer. As per published Scope of Services,

Renewal: Option to Extend

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035918-2023 |
| Notice type | Planning Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Dec 2023 |
| Submission deadline | 23 Dec 2022 |
| Future notice date | 8 Mar 2022 |
| Award date | 31 Aug 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £11,661,668 |
| Lots value | £11,661,688 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNITED UTILITIES WATER LIMITED |
| Locality | WARRINGTON |
| Post town | Warrington |
| Postcode | WA5 3LP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD61 Warrington |
| Local authority | Warrington |
| Electoral ward | Great Sankey North and Whittle Hall |
| Westminster constituency | Warrington South |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72314000 - Data collection and collation services

## Release History

- 6 Dec 2023 at 12:20 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/035918-2023
- 9 Dec 2022 at 15:24 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/034966-2022
- 23 Nov 2022 at 13:52 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033239-2022
- 13 Oct 2021 at 15:08 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/025610-2021

## Notice URLs

- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=56449&B=UNITEDUTILITIES
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/43984
- https://uk.eu-supply.com/ctm/supplier/publictenders?B=UNITEDUTILITIES
- https://www.unitedutilities.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02eb77. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02eb77.json.