---
title: "Provision of CRM and Ticketing System"
ocid: "ocds-h6vhtk-02ec03"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ec03"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ec03.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ec03.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "AMGUEDDFA CYMRU - NATIONAL MUSEUM WALES"
published: "2022-03-29"
---

# Provision of CRM and Ticketing System

Buyer: AMGUEDDFA CYMRU - NATIONAL MUSEUM WALES  
Current stage: Award  
OCID: ocds-h6vhtk-02ec03

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## Summary

The procurement process initiated by Amgueddfa Cymru - National Museum Wales involves a tender for the "Provision of CRM and Ticketing System," classified under Customer Relation Management software development services. This public procurement, located in Cardiff, UK, is currently in the active stage and was announced with an end date for bid submission on 17 November 2021. The total contract value is £590,000, and the selected supplier is Tessitura Network, with an active award status as of 22 February 2022. The procurement is conducted via an open procedure, allowing participation from a wide range of bidders.

This tender presents significant growth opportunities for businesses specialising in customer relationship management and ticketing systems, particularly those with experience in providing integrated solutions for public sectors such as museums and cultural institutions. Small to medium-sized enterprises (SMEs) as well as larger firms with the capacity to manage substantial contracts would ideally be suited to compete, especially those familiar with the specific demands of enhancing customer service and engagement in a high-traffic environment like Amgueddfa Cymru.

## Notice

A Customer Relationship Management (CRM) system to act as an underpinning repository for our interfaces to manage, secure and segment the data of our customers, donors and visitors. A ticketing platform which supports all ticketed or bookable events and activities across AC to support the growth of events and provides improvements in customer service at our museums and online.

### Lot Information

Lot 1

Amgueddfa Cymru welcomed 1.8 million visitors across its public sites in the 2019/20 financial year, through a mixture of general admission, ticketed events, and exhibitions, as well as tours, commercial hires, education visits and digital talks. Amgueddfa Cymru is in the midst of an ambitious programme to develop its commercial platforms, which includes: An Electronic Point of Sales system that underpins and supports the growth of the retail, online and catering income streams, driving turnover, margin, and profit. This includes new tills at all retail outlets, internal catering outlets and museum welcome desks. A Customer Relationship Management (CRM) system to act as an underpinning repository for our interfaces to manage, secure and segment the data of our customers, donors and visitors. A ticketing platform which supports all ticketed or bookable events and activities across AC to support the growth of events and provides improvements in customer service at our museums and online. Having recently appointed and implemented an ePOS system the next phase of this programme is to implement a new CRM system which also acts as a ticketing platform and holistically supports activity and engagement across AC-NMW.

Renewal: It is anticipated that the contract will run over an initial minimum period of 5 years with options to extend the contract on an annual basis following this. Current estimated value based on 5 year term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008377-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Mar 2022 |
| Submission deadline | 17 Nov 2021 |
| Future notice date | Not specified |
| Award date | 22 Feb 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £590,000 |
| Lots value | £590,000 |
| Awards value | Not specified |
| Contracts value | £590,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | AMGUEDDFA CYMRU - NATIONAL MUSEUM WALES |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF10 3NP |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Cathays |
| Westminster constituency | Cardiff South and Penarth |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TESSITURA NETWORK |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services

## Release History

- 29 Mar 2022 at 10:47 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/008377-2022
- 14 Oct 2021 at 15:35 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025750-2021

## Notice URLs

- http://www.museumwales.ac.uk
- https://etenderwales.bravosolution.co.uk
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0391

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ec03. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02ec03.json.