---
title: "CRM - Customer Relationship Management"
ocid: "ocds-h6vhtk-02ec04"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ec04"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ec04.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ec04.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "STAFFORDSHIRE POLICE"
published: "2021-10-14"
---

# CRM - Customer Relationship Management

Buyer: STAFFORDSHIRE POLICE  
Current stage: Tender  
OCID: ocds-h6vhtk-02ec04

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ec04)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02ec04.json)

## Summary

The Staffordshire Police is currently conducting a procurement process for a Customer Relationship Management (CRM) software package, valued at £250,000. This open procurement method is aimed at optimising customer service through an efficient CRM solution. The tender is presently in the Tender stage, with submissions due by 18 November 2021. Interested suppliers can submit their bids electronically or in written form, and the contract will cover delivery in the UK, with a potential duration of up to 1080 days and options for extension.

This tender presents a valuable opportunity for software vendors, particularly those specialising in CRM solutions, to engage with a major public body in the UK. Businesses that can demonstrate innovative approaches to customer relationship management and effective software implementation will be well-suited to compete. Furthermore, firms equipped to handle the specific needs of public sector clients, including compliance with the necessary technical and economic selection criteria, are encouraged to consider this opportunity for substantial business growth.

## Notice

The requirement is for a CRM solution will optimize and enable contact handlers to deliver a customer focused service through the implementation of an efficient, effective and streamlined solution.

### Lot Information

Lot 1

The requirement is for a CRM solution will optimize and enable contact handlers to deliver a customer focused service through the implementation of an efficient, effective and streamlined solution.

Options: Option at the discretion of the Commissioner to extend the contract for two further periods of up to 12 months each.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/025751-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Oct 2021 |
| Submission deadline | 18 Nov 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | £250,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STAFFORDSHIRE POLICE |
| Locality | STAFFORD |
| Post town | Stoke-on-Trent |
| Postcode | ST18 0YY |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Stafford |
| Electoral ward | Milwich |
| Westminster constituency | Stone, Great Wyrley and Penkridge |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48445000 - Customer Relation Management software package

## Release History

- 14 Oct 2021 at 15:40 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025751-2021

## Notice URLs

- http://www.staffordshire.police.uk
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=40048&B=BLUELIGHT
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/31727

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ec04. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02ec04.json.