---
title: "Customer Service Design Capability Contract"
ocid: "ocds-h6vhtk-02ec53"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ec53"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ec53.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ec53.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE"
published: "2021-10-15"
---

# Customer Service Design Capability Contract

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE  
Current stage: Award  
OCID: ocds-h6vhtk-02ec53

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ec53)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02ec53.json)

## Summary

The Department of Health and Social Care is procuring a contract titled "Customer Service Design Capability Contract" focused on custom software development services within the UK. The procurement process is currently at the Award stage, with key dates including a contract signing on 30 July 2021 and a contract period running from 15 September 2021 to 31 March 2022. The contract is valued at £1,750,000 and is associated with a project aimed at enhancing service design capabilities through additional requirements added to the existing Customer build work.

This tender offers significant opportunities for businesses, particularly those specialising in software development and service design. Companies that possess expertise in custom software solutions and can operate within the parameters set by the Department of Health and Social Care would be well-suited to participate. The active nature of the contract indicates potential for further projects and enhancements in response to evolving needs, making this a valuable prospect for both established firms and SMEs alike.

### Lot Information

Lot 1

Additional requirements added to the Customer build work through the DCT programme. The uplift will enable additional Service Design.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/025830-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Oct 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Jul 2021 |
| Contract period | 14 Sep 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,750,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NOMENSA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72230000 - Custom software development services

## Release History

- 15 Oct 2021 at 11:30 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/025830-2021

## Notice URLs

- http://www.nomensa.com
- https://ted.europa.eu/udl?uri=TED:NOTICE:070717-2021:TEXT:EN:HTML
- https://www.gov.uk/courts-tribunals
- https://www.gov.uk/government/organisations/department-of-health-and-social-care

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ec53. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02ec53.json.