---
title: "Zendesk Implementation and Service Provision"
ocid: "ocds-h6vhtk-02ee8f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ee8f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ee8f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ee8f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS DIGITAL"
published: "2021-10-21"
---

# Zendesk Implementation and Service Provision

Buyer: NHS DIGITAL  
Current stage: Award  
OCID: ocds-h6vhtk-02ee8f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ee8f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02ee8f.json)

## Summary

NHS Digital is seeking to implement Zendesk software and provide related services in support of the NHS App COVID-19 vaccination certification service. This procurement process, classified under software-related services (CPV code 72260000), has reached the award stage with a total contract value of £420,000. The contract was signed on 16th April 2021, and relates to a single lot assignment that has since been cancelled. The procurement method employed was limited, without prior publication of a call for competition, justified by the extreme urgency linked to COVID-19 requirements and falls under the scope of the Government Procurement Agreement (GPA).

This tender presents significant opportunities for businesses specialising in software-related services, particularly those with experience in implementing and supporting customer service platforms like Zendesk. Companies capable of rapidly responding to urgent technology needs, especially in the health sector, would benefit from engaging in such procurements. Small and medium-sized enterprises (SMEs) are encouraged to compete, given that the sole bid received was submitted by an SME, Route 101 Limited, showcasing potential for growth in this sector.

## Notice

Provision of Zendesk software licences and implementation services, to support the NHS App COVID-19 vaccination certification service.

### Lot Information

Lot 1

Provision of Zendesk software licences and implementation services, to support the NHS App COVID-19 vaccination certification service.

### Procurement Information

Extreme urgency linked to Covid requirement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/026402-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Oct 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 15 Apr 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £420,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS DIGITAL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4AP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | TLE42 Leeds |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROUTE 101 |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 21 Oct 2021 at 13:11 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/026402-2021

## Notice URLs

- https://www.digital.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ee8f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02ee8f.json.