---
title: "Research to Support the Development of HMRC's Digital Services for Agents"
ocid: "ocds-h6vhtk-02effd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02effd"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02effd.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02effd.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2021-10-26"
---

# Research to Support the Development of HMRC's Digital Services for Agents

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-h6vhtk-02effd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02effd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02effd.json)

## Summary

The procurement process involves H M Revenue & Customs (HMRC), which is located in Salford, UK. The title of this tender is "Research to Support the Development of HMRC's Digital Services for Agents," falling under the services category with a classification for research and development services. The procurement method used was limited, specifically an award procedure without prior publication of a call for competition. The contract has an active status with a value of £120,000 and was signed on 29th September 2021, making this an opportunity for businesses in the research consultancy sector who can provide insights into tax agent business models and their interactions with HMRC's digital services.

This tender creates substantial opportunities for businesses specialising in research and development, particularly those with expertise in qualitative and quantitative research methods. Firms that can conduct in-depth interviews and surveys, especially those familiar with digital tax services and software platforms, would be well-suited to compete for similar contracts. The process allows for extension options, which can further benefit businesses looking to establish long-term partnerships with public sector entities like HMRC.

## Notice

HMRC requires research from a research supplier to understand the different types of tax agent business models and how they interact with our digital services. This will be comprised of two possible stages: an initial exploratory phase which will deliver qualitative depth interviews (telephone or online) with agents to explore their experiences, attitudes and behaviours relating to HMRC digital services and tax software platforms; followed by an optional quantitative survey to quantify the insights generated from the exploratory phase in order to apply them to the wider agent population

### Lot Information

Lot 1

HMRC requires research from a research supplier to understand the different types of tax agent business models and how they interact with our digital services. This will be comprised of two possible stages: an initial exploratory phase which will deliver qualitative depth interviews (telephone or online) with agents to explore their experiences, attitudes and behaviours relating to HMRC digital services and tax software platforms; followed by an optional quantitative survey to quantify the insights generated from the exploratory phase in order to apply them to the wider agent population

Options: 6 months optional extensions period.

### Procurement Information

The procurement has followed the procedures within the framework agreement under a Dynamic Purchasing System process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/026768-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Oct 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Sep 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £120,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9HL |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KANTAR |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 26 Oct 2021 at 11:41 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/026768-2021

## Notice URLs

- http://www.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02effd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02effd.json.