---
title: "Trust Behavioural Survey"
ocid: "ocds-h6vhtk-02f05e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f05e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f05e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f05e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "H M REVENUE AND CUSTOMS"
published: "2021-10-27"
---

# Trust Behavioural Survey

Buyer: H M REVENUE AND CUSTOMS  
Current stage: Award  
OCID: ocds-h6vhtk-02f05e

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## Summary

The procurement process for the "Trust Behavioural Survey" was conducted by HM Revenue and Customs (HMRC) in the research and development services industry category. Located in Salford, UK, this procurement has reached the award stage, with the contract signed on 27th June 2021 for a total value of £350,000. The procurement method used was a limited procedure under the CCS Framework for the DPS Research Market Place (RM6018), aimed at addressing specific objectives related to trust and fairness within HMRC.

This tender presents significant opportunities for businesses specialising in research and consultancy services, particularly those experienced in conducting behavioural surveys and analyses. Potential bidders should possess a strong understanding of trust and fairness metrics, project management capabilities, and robust methodologies. Companies that can demonstrate expertise in quantitative evidence gathering and have the capacity to deliver insightful recommendations would be well-suited to compete for this contract, helping HMRC refine its strategic narrative and improve its customer perceptions.

## Notice

Trust and Fairness are both now at the Centre of HMRC's Vision and Strategy. In order to support the process of their application and implementation throughout different directorates and levels of business, this behavioural survey will be designed to address existing evidence gaps and provide necessary insights and recommendations. The main evidence gap is a lack of quantitative evidence on the topic of 'trust and fairness in HMRC'. A consistent and representative view from different customers groups on perceptions of 'trust and fairness in HMRC' is absent. Since both concepts have become integral part of the strategic narrative of HMRC, it is important that we are able to accurately quantify the prevalence of views on both trust and fairness to provide a basis for measuring future changes in customer perceptions of trust and fairness. It will also help us to monitor the successfulness of strategies to improve trust and fairness, and target interventions to those business areas.

### Lot Information

Lot 1

Trust and Fairness are both now at the Centre of HMRC's Vision and Strategy. In order to support the process of their application and implementation throughout different directorates and levels of business, this behavioural survey will be designed to address existing evidence gaps and provide necessary insights and recommendations. The main evidence gap is a lack of quantitative evidence on the topic of 'trust and fairness in HMRC'. A consistent and representative view from different customers groups on perceptions of 'trust and fairness in HMRC' is absent. Since both concepts have become integral part of the strategic narrative of HMRC, it is important that we are able to accurately quantify the prevalence of views on both trust and fairness to provide a basis for measuring future changes in customer perceptions of trust and fairness. It will also help us to monitor the successfulness of strategies to improve trust and fairness, and target interventions to those business areas.

Options: 1 month extension available

### Procurement Information

Prrocedure carried out under CCS Framework for DPS Research Market Place (RM6018).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/026865-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Oct 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Jun 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £350,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE AND CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KANTAR |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 27 Oct 2021 at 08:46 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/026865-2021

## Notice URLs

- http://www.hmrc.gov.uk/about/supplying.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f05e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02f05e.json.