---
title: "Notification Service for Test Trace Protect"
ocid: "ocds-h6vhtk-02f14c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f14c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f14c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f14c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DIGITAL HEALTH AND CARE WALES (\"DHCW\")"
published: "2021-10-28"
---

# Notification Service for Test Trace Protect

Buyer: DIGITAL HEALTH AND CARE WALES ("DHCW")  
Current stage: Award  
OCID: ocds-h6vhtk-02f14c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f14c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02f14c.json)

## Summary

Digital Health and Care Wales (DHCW) has awarded a contract for a Notification Service for Test Trace Protect to the Cabinet Office (UK Gov Notify Service). This procurement falls within the services category, specifically under postal and telecommunications services, with a contract value of £288,000. The procurement method used was limited, allowing for an award procedure without prior publication of a call for competition. The contract was signed on 28 May 2021, and encompasses the delivery of SMS services across NHS Wales, ensuring efficient communication of critical messages to patients.

This tender presents a significant opportunity for businesses engaged in telecommunications and messaging services to expand their operations within the public sector. Companies that specialise in secure communication technologies, particularly those with experience in adhering to cyber security best practices as advised by the National Cyber Security Centre, would be ideally suited to compete in similar future tenders. The focus on implementing robust and trusted messaging solutions opens doors for innovative firms to provide services that enhance public trust in government communications.

## Notice

DHCW is seeking to use UK Gov Notify - the government's messaging platform to support its Covid-19 Test Trace Protect ("TTP") service and the issuing of electronic messaging to the citizens of Wales.

### Lot Information

Lot 1

DHCW is seeking to use UK Gov Notify - the government's messaging platform to support its Covid-19 Test Trace Protect service. This solution will be vital in ensuring that urgent critical messages are issued smoothly and efficiently from Health Boards to its patients.

### Procurement Information

DHCW are seeking to migrate the SMS services currently provided by the incumbent supplier to the UK Gov Notify Service following an official communication issued by the National Cyber Security Centre (NCSC) regarding SMS and Telephone Communications Best Practice approach. The NCSC is an organisation of the UK Government that provides advice and support for the public and private sector in how to avoid computer security threats. The recommendation in the NCSC paper is the best and most effective way to ensure messages are protected, and not blocked, is to use the UK Gov Notify messaging service. The recommendation comes following instances of criminals posing as official sources by mimicking official communications and concealing within them a malicious link or a request for information or action by the citizen. This has undermined the ability of Test Trace Protect to contact infected individuals due to a loss of trust as to whether the SMS are genuine or fraudulent, meaning some SMS may be ignored and deleted. The UK Gov Notify solution is robust from a security perspective. NCSC and Mobile Ecosystem Forum ("MEF") has added the UK Gov Notify Sender ID 'UK-Gov' to a registry of genuine SMS SenderID's and at the same time, blocking a number of similar ID's, which might be used by fraudsters trying to look official.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/027103-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Oct 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 May 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £288,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DIGITAL HEALTH AND CARE WALES ("DHCW") |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF11 9AD |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Riverside |
| Westminster constituency | Cardiff West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CABINET OFFICE (UK GOV NOTIFY SERVICE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64000000 - Postal and telecommunications services
- 64212100 - Short Message Service (SMS) services

## Release History

- 28 Oct 2021 at 15:35 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/027103-2021

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f14c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02f14c.json.