---
title: "Customer Service Contact Centre Support"
ocid: "ocds-h6vhtk-02f1e8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f1e8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f1e8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f1e8.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "ROYAL MINT"
published: "2021-10-29"
---

# Customer Service Contact Centre Support

Buyer: ROYAL MINT  
Current stage: Tender  
OCID: ocds-h6vhtk-02f1e8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f1e8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02f1e8.json)

## Summary

The Royal Mint is currently inviting tenders for the provision of Customer Service Contact Centre Support, a project classified under the call centre services category. This tender is in the active planning stage, with a deadline for submissions set for 22nd November 2021. The procurement method is selective, employing a competitive procedure with negotiation due to challenges faced in obtaining the necessary in-house staffing levels to provide a cohesive premium standard service. The operations will take place in Llantrisant, UK, and the successful partner will work collaboratively with the Royal Mint's in-house team, delivering a portion of the services to be determined upon agreement.

This tender presents a valuable opportunity for businesses specialising in customer service and call centre operations. Companies with a strong track record in delivering premium customer service solutions would be well-positioned to compete for this contract, particularly those capable of flexibly integrating with existing teams to enhance overall service quality. Additionally, businesses that offer innovative approaches to customer engagement and support could effectively address the specific needs outlined by the Royal Mint, allowing for potential growth and partnership expansion in this project.

## Notice

The Royal Mint are seeking a partner willing to work collaboratively with the our in house team to support and deliver a cohesive premium standard Customer Service. The partner will deliver an agreed proportion of the service, exact split to be agreed.

### Lot Information

Lot 1

We are seeking a partner willing to work collaboratively with our in house team to support and deliver a cohesive premium standard Customer Service. The partner will deliver an agreed proportion of the service, exact split to be agreed.

Renewal: Depending on performance the contract can be extended by up to a further 24 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/027258-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Oct 2021 |
| Submission deadline | 22 Nov 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL MINT |
| Locality | PONTYCLUN |
| Post town | Cardiff |
| Postcode | CF72 8YT |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Llantrisant and Talbot Green |
| Westminster constituency | Pontypridd |
| Delivery location | TLL15 Central Valleys |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 29 Oct 2021 at 21:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/027258-2021

## Notice URLs

- http://www.royalmint.com
- https://royalmint.bravosolution.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f1e8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02f1e8.json.