---
title: "Visa and Citizenship Application Services (VCAS) - Lot 4"
ocid: "ocds-h6vhtk-02f1f4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f1f4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f1f4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f1f4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SECRETARY OF STATE FOR THE HOME DEPARTMENT"
published: "2023-09-27"
---

# Visa and Citizenship Application Services (VCAS) - Lot 4

Buyer: SECRETARY OF STATE FOR THE HOME DEPARTMENT  
Current stage: Award  
OCID: ocds-h6vhtk-02f1f4

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## Summary

The Secretary of State for the Home Department, representing UK Visas and Immigration (UKVI), has completed the procurement of Visa and Citizenship Application Services (VCAS) - Lot 4. The procurement aimed to establish a global network of VCAS Centres supporting Home Office activities. VCAS is seeking providers to offer services such as biometric capture, appointment booking, and identity checks in Asia and Asia Pacific. The procurement method used was a selective competitive procedure with negotiation, and the awarded supplier for Lot 4 is VF Worldwide Holdings Ltd.

This tender for VCAS - Lot 4 in Asia and Asia Pacific offers opportunities for businesses providing services like infrastructure provision, biometric sensors, and digital interviewing. Companies specializing in public services, administration, and consular services are suitable for competing in this tender. The Home Office's vision is to enhance customer experience and control migration through this procurement, creating a foundation for future transformation initiatives.

## Notice

The Secretary of State for the Home Department, acting through UK Visas and Immigration (UKVI), is the Authority seeking to procure a global network of Visa and Citizenship Application Service (VCAS) Centres, in support of Home Office activity across both UKVI and Her Majesty's Passport Office (HMPO). This procurement was formerly referred to as Future Supplier Services. UKVI is responsible for making millions of decisions every year about who has the right to visit or stay in the country, with a firm emphasis on national security and a culture of customer satisfaction for people who come here legally. UKVI's vision is to be a world-leading immigration service working for a safe and prosperous UK. To that end, two of our key missions are to deliver world-class customer service and to control migration. UKVI's challenge is to transform services in a way that enhances customer experience and controls outcomes. To achieve this, the VCAS requirements will cover the following activities: - Provision of VCAS Centres (infrastructure and people) - Appointment booking - Priority / added-value services - Fees - Identity check and document verification - Document upload - Biometric capture - Digital interviewing - Vignette services - HMPO specific requirements - Complaints and customer insight The procurement has been divided into 5 geographical lots: (1) Africa and Middle East (2) Americas, Canada, Australasia and Europe (3) China and Taiwan (4) Asia and Asia Pacific (5) The UK Through this procurement, VCAS is seeking solutions that will provide continuity of services for customers, global consistency for HO and suppliers, and a foundation to support future transformation delivered by other HO Programmes. This Award Notice relates to Lot 4 - Asia and Asia Pacific Only. Further Award Notices will be issued following the Award of all other Lots.

### Lot Information

Africa and Middle East

Please see section II.1.4 of this Notice for an overview of the services that will be required in each Lot. In Lot 1, services will cover Africa and Middle East.

Options: This contract includes the option to be extended for up to a further 3 years in yearly increments (1+1+1). The estimated value provided in II.2.6. covers the entirety of the contract duration, including all extension options, for this Lot.

Americas, Canada, Australasia and Europe

Please see section II.1.4 of this Notice for an overview of the services that will be required in each Lot. In Lot 2, services will cover Americas, Canada, Australasia and Europe.

Options: This contract includes the option to be extended for up to a further 3 years in yearly increments (1+1+1). The estimated value provided in II.2.6. covers the entirety of the contract duration, including all extension options.

China and Taiwan

Please see section II.1.4 of this Notice for an overview of the services that will be required in each Lot. In Lot 3, services will cover China and Taiwan.

Options: This contract includes the option to be extended for up to a further 3 years in yearly increments (1+1+1). The estimated value provided in II.2.6. covers the entirety of the contract duration, including all extension options.

Asia and Asia Pacific

Please see section II.1.4 of this Notice for an overview of the services that will be required in each Lot.

Options: This contract includes the option to be extended for up to a further 3 years in yearly increments (1+1+1). The estimated value provided in II.2.6. covers the entirety of the contract duration, including all extension options.

United Kingdom

Please see section II.1.4 of this Notice for an overview of the services that will be required in each lot. In Lot 5, services will cover the UK only. Please note: vignette services and HMPO-specific services will not be required for this lot.

Options: This contract includes the option to be extended for up to a further 3 years in yearly increments (1+1+1). The estimated value provided in II.2.6. covers the entirety of the contract duration, including all extension options.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028547-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Sep 2023 |
| Submission deadline | 10 Jan 2022 |
| Future notice date | 13 Dec 2021 |
| Award date | 29 Aug 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,200,000,000 |
| Lots value | £1,200,000,000 |
| Awards value | Not specified |
| Contracts value | £271,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Active, Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SECRETARY OF STATE FOR THE HOME DEPARTMENT |
| Additional buyers | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VF WORLDWIDE HOLDINGS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 35 - Security, fire-fighting, police and defence equipment
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support
- 75 - Administration, defence and social security services
- 98 - Other community, social and personal services

### Codes

- 32232000 - Video-conferencing equipment
- 32571000 - Communications infrastructure
- 35125110 - Biometric sensors
- 64114000 - Post office counter services
- 72222300 - Information technology services
- 75100000 - Administration services
- 75110000 - General public services
- 75112000 - Administrative services for business operations
- 75125000 - Administrative services related to tourism affairs
- 75130000 - Supporting services for the government
- 75131000 - Government services
- 75211110 - Consular services
- 98910000 - Services specific to international organisations and bodies

## Release History

- 27 Sep 2023 at 15:41 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/028547-2023
- 8 Dec 2021 at 22:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030608-2021
- 29 Oct 2021 at 21:45 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/027270-2021

## Notice URLs

- http://www.gov.uk/home-office
- https://homeoffice.app.jaggaer.com/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f1f4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02f1f4.json.