---
title: "Council Tax, Benefits & Business Rates Services"
ocid: "ocds-h6vhtk-02f2f3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f2f3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f2f3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f2f3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SWINDON BOROUGH COUNCIL"
published: "2024-09-13"
---

# Council Tax, Benefits & Business Rates Services

Buyer: SWINDON BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-02f2f3

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## Summary

Swindon Borough Council is in the process of updating a contract initially awarded to Liberata UK Limited for Council Tax, Benefits, and Business Rates Services. The contract, classified under administration, defence and social security services (CPV 75000000), started on 1st April 2023 and is set to run for ten years with an option to extend by two more years. The latest modification will be implemented from 1st September 2024 to 31st March 2026 to include an incentive scheme aimed at recovering council tax debts older than three years. The location for service delivery is specified as region UKK14, covering the Swindon Borough area. The process is in the contract modification stage and involves key dates such as the start of the modification on 1st September 2024 and its end on 31st March 2026. The procurement followed an open procedure under law CELEX 32014L0024 with specific quality and price criteria determining the contract award.

This contract presents substantial opportunities for businesses operating in the administrative and social security services sector, particularly companies experienced in debt recovery and benefit services. The incentive-based modifications require additional staff, indicating that firms with a background in managing large-scale debt recovery operations could thrive. Given the contract's scope and scale, larger firms with robust administrative systems and customer service capabilities would be well-positioned to benefit, as they can leverage existing frameworks and economies of scale to provide efficient and cost-effective service delivery while potentially earning additional revenue through the incentive scheme.

## Notice

To enhance and modernize the Council Services administering the billing, collection and recovery of Council Tax from over 99,000 households and Business Rates from approximately 5,800 businesses. Including calculating discounts, exemptions, rate reliefs and Business Improvement District charges in accordance with legislation and Council policies. Determine applications for Housing Benefits, Discretionary Housing Payments and Council Tax Support from new claimants and administering and amending the claims of 12,200 existing claimants when their circumstance change or when reviews are required. Invoicing and recovery of Overpayments of Housing Benefit.

### Lot Information

Council Tax, Benefits & Business Rates Services

Swindon Borough Council entered into a contract with Liberata UK Ltd for the administration of the Council tax service including collection and recovery of council tax. Under the existing contract, the supplier has to meet targets to collect debts for the current financial year and previous 3 financial years. Under the proposed modification, the Council and supplier intends to implement an incentive scheme to enable the collection of debts that are in excess of 3 years old. The modification would be in place from 1 September 2024 to 31 March 2026

Options: Option to extend for 2 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029486-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Sep 2024 |
| Submission deadline | 10 Jan 2022 |
| Future notice date | Not specified |
| Award date | 23 Mar 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £45,600,000 |
| Lots value | £45,600,000 |
| Awards value | Not specified |
| Contracts value | £59,952,500 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SWINDON BOROUGH COUNCIL |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN1 2JH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Eastcott |
| Westminster constituency | Swindon South |
| Delivery location | TLK14 Swindon |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LIBERATA |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75000000 - Administration, defence and social security services
- 75310000 - Benefit services
- 75313100 - Temporary disablement benefits

## Release History

- 13 Sep 2024 at 17:06 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/029486-2024
- 28 Apr 2022 at 12:20 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010953-2022
- 17 Dec 2021 at 14:57 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/027525-2021
- 17 Dec 2021 at 14:57 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/031631-2021

## Notice URLs

- http://www.supplyingthesouthwest.org.uk
- http://www.swindon.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f2f3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02f2f3.json.