---
title: "High Intensity User Service (Sussex) NHS/SOEPS/21.825 RFI"
ocid: "ocds-h6vhtk-02f30d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f30d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f30d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f30d.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NHS EAST SUSSEX CLINICAL COMMISSIONING GROUP"
published: "2021-11-03"
---

# High Intensity User Service (Sussex) NHS/SOEPS/21.825 RFI

Buyer: NHS EAST SUSSEX CLINICAL COMMISSIONING GROUP  
Current stage: Planning  
OCID: ocds-h6vhtk-02f30d

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## Summary

The procurement process is currently in the planning stage, initiated by NHS East Sussex Clinical Commissioning Group together with NHS Brighton and Hove and NHS West Sussex Clinical Commissioning Groups. They are seeking input on the provision of a High Intensity User Service in Sussex, aligning with the Blackpool model. The tender, titled "High Intensity User Service (Sussex) NHS/SOEPS/21.825 RFI", is open for responses until 5pm on 17th November 2021, with the contract expected to commence in 2022 and lasting three years, with an option to extend for an additional two years. This initiative falls under the health and social work services category, reflecting a significant focus on improving healthcare delivery in UK regions including East Sussex, West Sussex, and Brighton and Hove.

This tender presents substantial opportunities for growth for healthcare providers specialising in community-based services, particularly those experienced in managing high intensity users in emergency settings. Businesses that can offer innovative solutions tailored to reduce emergency department attendance and enhance patient quality of life would be particularly well-suited to compete. The services entail a non-medical approach to addressing the underlying issues faced by frequent emergency users, making this an appealing project for organisations focused on integrated care and community health initiatives.

## Notice

Request for Information (RFI) The Commissioner is seeking the views of Healthcare Providers in relation to the provision of a High Intensity User Service in Sussex, based on the Blackpool model (as published in the Commissioning for Value Casebook, February 2015). The Commissioner is considering a contract period of 3 years with an option to extend for a further period of up to 2 years (3+2), commencing in 2022.

### Lot Information

Lot 1

High Intensity User Service (Sussex) NHS/SOEPS/20.825 RFI NHS East Sussex Clinical Commissioning Group NHS West Sussex Clinical Commissioning Group NHS Brighton and Hove Clinical Commissioning Group Request for Information (RFI) The Commissioner is seeking the views of Healthcare Providers in relation to the provision of a High Intensity User Service in Sussex, based on the Blackpool model (as published in the Commissioning for Value Casebook, February 2015). The Commissioner is considering a contract period of 3 years with an option to extend for a further period of up to 2 years (3+2), commencing in 2022. This is a process designed to help the Commissioner to form a view of the best way to commission the service and is not the beginning of a Tender exercise. A Tender advertisement may be issued at the appropriate time, if required, should the Commissioner consider that the optimum route to commission the service is through a procurement exercise. Some questions may seem more relevant and easier to respond to than others at the moment. Please try to respond to as many as you can, as your views are valuable whether or not you have previously come across all of the aspects covered. Service Description and Outcomes High Intensity User Leads and supporting staff will be commissioned to work with frequent attenders who present at Emergency Departments in Sussex. A relatively small percentage of patients are known to generate a disproportionately high percentage of Emergency Department (ED) attendances and non-elective (NEL) hospital admissions. This places high demand on ambulance and unscheduled care services. It can also seriously impact upon the availability of emergency ambulances within our communities. The High Intensity User Leads and supporting staff will work with the most frequent attenders at each CCG Trust's Emergency Departments; managing a caseload of 50 patients per worker per year. Lead workers will be expected to work in a non-medicalised model that deals with the underlying psychosocial causes of inappropriate attendance at Emergency Departments. The majority of contact with service users will be by phone and will focus on identifying and de-medicalising the individual's needs, re-connecting the individual with local community support and developing de-escalation strategies. The main expected outcomes of the service are: * Improved quality of life for the patients * Reduced A&E attendance by 40% for the cohort of patients * Reduced non-elective stays in hospital by 40% for the cohort of patients * Reduced ambulance conveyance rate by 15% for this cohort of patients (as a by product) Your feedback at this point will not have a bearing on any future Tender submissions you may wish to offer at a later date, should the Commissioner undertake a procurement for this service. You will not be disadvantaged if you choose not to respond to this RFI but it will be helpful to understand your views at this early stage, so you are encouraged to respond as fully as you can. Please complete your response and return via our eTendering Portal, reference: High Intensity User Service (Sussex) NHS/SOEPS/21.825/RFI by 5pm on 17th November 2021. Thank you for your participation - we appreciate your time and effort in completing this RFI.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/027551-2021 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Nov 2021 |
| Submission deadline | Not specified |
| Future notice date | 10 Jan 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS EAST SUSSEX CLINICAL COMMISSIONING GROUP |
| Additional buyers | NHS BRIGHTON AND HOVE CLINICAL COMMISSIONING GROUP; NHS WEST SUSSEX CLINICAL COMMISSIONING GROUP |
| Locality | LEWES |
| Post town | Brighton |
| Postcode | BN7 2FZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ27 West Sussex (South West) |
| Local authority | Worthing |
| Electoral ward | Central |
| Westminster constituency | Worthing West |
| Delivery location | TLJ2 Surrey, East and West Sussex |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services
- 85110000 - Hospital and related services

## Release History

- 3 Nov 2021 at 13:45 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/027551-2021

## Notice URLs

- http://www.brightonandhoveccg.nhs.uk
- http://www.eastsussexccg.nhs.uk
- http://www.westsussexccg.nhs.uk
- https://in-tendhost.co.uk/soepscommissioning/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f30d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02f30d.json.