---
title: "C142/2021/2022 - Inclusion Services Wales"
ocid: "ocds-h6vhtk-02f33b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f33b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f33b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f33b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WELSH GOVERNMENT"
published: "2025-01-16"
---

# C142/2021/2022 - Inclusion Services Wales

Buyer: WELSH GOVERNMENT  
Current stage: Award  
OCID: ocds-h6vhtk-02f33b

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## Summary

The Welsh Government is managing the procurement process for the Sanctuary Seekers Support Service, part of the Inclusion Services Wales programme. This initiative aims to offer comprehensive support to individuals seeking sanctuary across Wales, addressing various needs such as legal advice, support for children and young people, and advocacy for women and LGBTQ+ individuals. The procurement falls under the services category with the CPV classification "Provision of services to the community" (CPV: 75200000). The procurement process has reached the contract update stage, and the service contract was awarded to the Welsh Refugee Council, with modifications adding about GBP 10,000 to the original contract value, totalling approximately GBP 3,154,000. The service is set to be delivered over a period of 1800 days from its contract signing date on 24 January 2022, covering the entire Welsh region (UKL). The procurement method used was an open procedure.

This tender provides significant opportunities for businesses involved in community support services, legal advisory for forced migrants, and social integration programmes. Organisations specialised in advocacy, legal services, and community outreach can find potential for collaboration or partnership growth within the scope of this extensive national support programme. The project is designed to foster better community integration, enhance service accessibility regardless of location or digital connectivity, and offer robust support to vulnerable groups. Successful bidders would benefit from contributing to high-impact social outcomes while potentially securing long-term contractual arrangements in a well-defined project managed by the Welsh Government.

## Notice

The Welsh Government is seeking to procure two services as part of the new Inclusion Services programme - The Wales Hate Support Centre and Sanctuary Seekers Support Service. The Inclusion Services contract aims to procure suitable service provision, through an open procurement process under two separate lots for the two specific areas Lot 1 - Wales Hate Support Centre & Lot 2 - Sanctuary Seekers Support Services.

### Lot Information

Wales Hate Support Centre

The Client aims to award a 3 year contract to deliver a Wales Hate Support Centre to provide enhanced advocacy and support for victims of hate crimes and incidents across Wales. The contract must deliver a free easily accessible public service, independent of Police and criminal justice agencies and have a continued focus on increasing awareness of reporting across Wales. The Successful Bidder (s) will support the development and implementation of the Welsh Government's strategic approach to tackling hate crime in Wales. The key objectives we expect the Wales Hate Crime Support Service to achieve are: - Provision of an independent, inclusive and high-quality support, advocacy and advice service which promotes victim-centred choices for all Hate Crime and hate incident victims across Wales. - Innovative outreach and engagement using a range of methods on a pan-Wales basis, which includes reaching socially and geographically excluded communities, to increase awareness and encourage reporting. - Work closely with Welsh Government to develop and deliver positive and innovative awareness-raising campaigns across Wales to encourage reporting and awareness and reduce offending behaviour. - Provide leadership and expertise to the Public, Private and Third Sectors through high-quality information, resources and training. - Supporting partnership structures to ensure victim voices are heard and to influence collaboration across sectors and organisations. - Develop and coordinate support for victims to self-advocate for changes and improvements.

Renewal: The contract is a 3 year initial contract term with a 2 year extension option.

Sanctuary Seekers Support Service

The Sanctuary Seekers Support Service aims to provide a national support service for people seeking sanctuary on a pan-Wales basis. The service aims to draw upon a number of inter-related areas with a pan-Wales geographical spread and collaborative working to fulfill the themes and outcomes. The key objectives we expect the Sanctuary Seekers Support Service to achieve are: - Ensuring anyone living in Wales as a forced migrant can get access to expert advice and advocacy support through this service; - Advice would be free to clients, independent of Government, and of a high-quality. - The service will dedicated focus on the need for legal immigration advice, support for children and young people in these systems, women and LGBTQ+ individuals; - Advice and advocacy support will be accessible regardless of language needs, location or digital connectivity and a variety of communication and interpretation methods will be used to ensure this is the case; - Sanctuary seekers will receive support towards community integration, including strengthen their skills and capacity to build their lives in Wales; - The project will ensure Welsh Government has the data and insights needed to understand and respond to trends and gaps in required support; - The project will contribute towards building public understanding and awareness of the circumstances, needs and talents of forced migrants living in Wales. This will involve engagement with the media and local communities.

Renewal: The contract is a 3 year initial contract term with a 2 year extension option.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001445-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jan 2025 |
| Submission deadline | 15 Dec 2021 |
| Future notice date | Not specified |
| Award date | 24 Jan 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,750,000 |
| Lots value | £3,575,000 |
| Awards value | Not specified |
| Contracts value | £8,442,961 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WELSH GOVERNMENT |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF10 3NQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Cathays |
| Westminster constituency | Cardiff South and Penarth |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | VICTIM SUPPORT; WELSH REFUGEE COUNCIL |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 75200000 - Provision of services to the community
- 85322000 - Community action programme
- 85323000 - Community health services
- 98000000 - Other community, social and personal services
- 98133100 - Civic betterment and community facility support services

## Release History

- 16 Jan 2025 at 10:03 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/001445-2025
- 13 Nov 2024 at 08:44 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/036662-2024
- 11 Feb 2022 at 15:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/004031-2022
- 3 Nov 2021 at 16:35 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/027597-2021

## Notice URLs

- http://gov.wales
- https://etenderwales.bravosolution.co.uk/web/login.shtml
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0007

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f33b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02f33b.json.