---
title: "Vaccination Platform Programme Extension (ServiceNow)"
ocid: "ocds-h6vhtk-02f35d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f35d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f35d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f35d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")"
published: "2023-06-30"
---

# Vaccination Platform Programme Extension (ServiceNow)

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")  
Current stage: Award  
OCID: ocds-h6vhtk-02f35d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f35d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02f35d.json)

## Summary

The Common Services Agency (more commonly known as NHS National Services Scotland) awarded a contract for the "Vaccination Platform Programme Extension (ServiceNow)" under the service category. The contract period started on October 1, 2021, and will end on March 31, 2023. This extension of the existing platform supports the National Vaccination Scheduling System for Covid-19 vaccinations in Scotland. The initiation type was a tender, with the main procurement category being services. The location of the procurement is in Scotland.

This contracting opportunity presents a chance for businesses that offer IT services such as consulting, software development, and support to participate. Companies providing solutions related to incident management, project portfolio management, and agile development could find this tender well-suited for their expertise. The procurement method was based on a tender process, and the buyer for this contract was The Common Services Agency (NHS National Services Scotland).

## Notice

NSS were commissioned by Scottish Government to deliver the vaccination solution for citizens in Scotland to be able to view appointments, schedule & reschedule appointments. Other elements of the solution support case management for contact centre agents, inventory management and reporting across the scheduling components and inventory. Given the associated tight timescales to deliver the solution, and the complexity of scheduling, and the need to offer this as a service to all citizens within Scotland, it was decided to build upon the existing NVSS platform capability.

### Lot Information

Lot 1

ServiceNow has been implemented in NSS since 2017, as a platform with licenses for IT Service Management (e.g. Incident, Change Request, Problem Management), IT Business Management - now known as Strategic Portfolio Management (Demand, Project Portfolio Management, Agile Development, Resource Management), App Engine (Custom App) licenses, Integration Hub (Integration to O365 and other services within NSS), Database encryption & Discovery. When Covid-19 hit, ServiceNow was quickly identified as a key solution to meet a range of urgent and critical needs with many capabilities deployed into live production. The ServiceNow Case Management System (CMS) has been in-use by the National Contact Tracing Centre, all NHSS Territorial Boards & Public Health Scotland since June 2020. The system was developed and implemented on the NSS's existing ServiceNow platform. In November 2020, NSS on behalf of Scottish Government, were commissioned to urgently build and implement a National Vaccination Scheduling System (NVSS) for Covid-19 Vaccinations. This solution allows citizens in Scotland to be able to view appointments, schedule & reschedule appointments. Other elements of the solution support case management for contact centre agents, inventory management and reporting across the scheduling components and inventory. The NVSS licenses and associated infrastructure, as well as the Contact Tracing CSM licenses, are the subject of this renewal

### Procurement Information

There is an ongoing requirement to provide a vaccination scheduling/rescheduling tool to deliver Covid vaccinations, Covid boosters and Adult flu. The NVSS platform was developed for this purpose.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018724-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jun 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Sep 2021 |
| Contract period | 30 Sep 2021 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £4,240,699 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERVICENOW |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 30 Jun 2023 at 15:04 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/018724-2023
- 4 Nov 2021 at 08:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/027631-2021

## Notice URLs

- http://www.nss.nhs.scot/browse/procurement-and-logistics
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000737301
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f35d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02f35d.json.