---
title: "NSSCOVID-19 - 273a Contact Tracing Licences"
ocid: "ocds-h6vhtk-02f35f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f35f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f35f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f35f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")"
published: "2021-11-04"
---

# NSSCOVID-19 - 273a Contact Tracing Licences

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")  
Current stage: Award  
OCID: ocds-h6vhtk-02f35f

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## Summary

The procurement process involves the National Services Scotland (NSS), which is responsible for overseeing public health services in Scotland. The contract title is "NSSCOVID-19 - 273a Contact Tracing Licences," and it falls under the category of IT services, specifically consulting and software development. The procurement method was a limited award procedure without prior publication due to the urgent need for additional software licences resulting from the COVID-19 pandemic. The award was made recently, with the contract signed on 1st October 2021, and pertains to the delivery of services across Scotland.

This tender presents a significant opportunity for businesses specialising in IT and software development, particularly those providing consulting services in health and social care. Given the ongoing demand for contact tracing and public health management tools resulting from the pandemic, companies capable of delivering robust software solutions could benefit greatly. Moreover, as the contract was awarded directly to ServiceNow, competitors must focus on showcasing their unique value propositions and technical capabilities to meet the needs of public health clients efficiently.

## Notice

The ServiceNow Case Management System (CMS) has been in-use by the National Contact Tracing Centre, all 14 NHSS Territorial Boards & Public Health Scotland since June 2020. The system was developed and implemented within a period of 4 weeks in-house building on the NSS's existing ServiceNow platform. 1500 licences were originally procured under contract award notice NSSCOVID-19 -228, with additional licenses subsequently procured due to the to the increase in +ve cases in Scotland and therefore the increase in contact tracers deployed to support this.We are currently licensed for 3100. Following the true-up at annual contract renewal time, it is identified that 3810 licences would be required due to the increase in +ve cases in Scotland.

### Lot Information

Lot 1

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic. This award has been approved for reasons of extreme urgency brought about by events unforeseeable by the contracting authority in line with Regulation 33(1)(b) of the Public Contracts (Scotland) Regulations 2015.

### Procurement Information

Additional software licences required to deliver continuity of essential service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/027633-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Nov 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Sep 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,563,030 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERVICENOW |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Nov 2021 at 08:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/027633-2021

## Notice URLs

- http://www.nss.nhs.scot/browse/procurement-and-logistics
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f35f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02f35f.json.