---
title: "Confirmit Horizons Software as a Service (SAAS)"
ocid: "ocds-h6vhtk-02f4c7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f4c7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f4c7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f4c7.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HIGHER EDUCATION STATISTICS AGENCY LIMITED (HESA)"
published: "2022-01-13"
---

# Confirmit Horizons Software as a Service (SAAS)

Buyer: HIGHER EDUCATION STATISTICS AGENCY LIMITED (HESA)  
Current stage: Award  
OCID: ocds-h6vhtk-02f4c7

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## Summary

The Higher Education Statistics Agency Limited (HESA) has recently completed a procurement process titled "Confirmit Horizons Software as a Service (SAAS)" in the software-related services industry, specifically based in the United Kingdom. This procurement, initiated as a tender, has successfully awarded a contract to Confirmit Ltd, valued at £835,283. The award follows a unique, limited procurement method, which involved direct negotiations without prior public competition. The contract, designed to span three years with an option for two additional years, ensures that HESA possesses essential software capabilities for executing large-scale surveys across its operations.

This tender presents significant opportunities for businesses specialising in software solutions, particularly those offering integrated survey platforms and professional services in system setup and integration. Companies that can develop or provide unique Software as a Service (SaaS) tailored for data collection and management are particularly well-suited to compete in similar future contracts, as such specialised capabilities are essential for meeting the nuanced needs of educational institutions like HESA. Firms focusing on ISO27001 certified technology solutions, customer relationship management, and data analytics are encouraged to engage with potential future tenders in this domain.

## Notice

HESA has entered into a 3 + 2 year contract with Confirmit Ltd ("Confirmit"), for Confirmit to provide Horizons software a unique software as a service required by HESA for the purposes of undertaking surveys. Confirmit's Horizons software is both an online web survey and a Computer assisted telephone interview (CATI) platform. Included within the contract will be the provision of professional services including integration and setup.

### Lot Information

Lot 1

Confirmit's Horizons Software is unique Software as a Service as it is both an online web survey and a CATI platform that has proven ability to process and manage large numbers of survey respondents. The use by HESA of an integrated CATI and web interface is vitally important to HESA and is critical to the success of the surveys to be undertaken by HESA because it will enable HESA to seamlessly move completion of surveys between a CATI and a web interface and no other platform known to HESA provides this seamless service. It also enables HESA to optimise call centre services by supporting integration with call diallers, providing progressive and predictive dialling patterns. It also provides HESA with real-time agent supervision. Confirmit's Horizons Software is also unique in that it meets HESA's specific requirements to be able to define, sequence, support, manage and oversee the sending of very large volumes of emails and SMS messages and the making of telephone calls. Confirmit's Horizons Software is ISO27001 certified and complies with HESA's data protection and information security requirements.

### Procurement Information

Confirmit's Horizons software is a unique Software as a service which is only available in the UK from Confirmit. Confirmit are uniquely placed to fulfil the requirement of the procurement with their Horizons software which is the only product found to meet HESA's specific requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001012-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jan 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Oct 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £835,283 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHER EDUCATION STATISTICS AGENCY LIMITED (HESA) |
| Locality | CHELTENHAM |
| Post town | Gloucester |
| Postcode | GL50 1HZ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK73 Gloucestershire CC |
| Local authority | Cheltenham |
| Electoral ward | College |
| Westminster constituency | Cheltenham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONFIRMIT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 13 Jan 2022 at 12:21 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/001012-2022
- 8 Nov 2021 at 17:10 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/027994-2021

## Notice URLs

- http://www.hesa.ac.uk
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/87175

## Provenance

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