--- title: "ITT For the Provision of a Core Telephony and Contact Centre Solution" ocid: "ocds-h6vhtk-02f4dd" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f4dd" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f4dd.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f4dd.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "ROCHDALE BOROUGHWIDE HOUSING" published: "2021-11-08" --- # ITT For the Provision of a Core Telephony and Contact Centre Solution Buyer: ROCHDALE BOROUGHWIDE HOUSING Current stage: Tender OCID: ocds-h6vhtk-02f4dd [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f4dd) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02f4dd.json) ## Summary The procurement process is led by Rochdale Boroughwide Housing (RBH) and concerns a tender for the "ITT For the Provision of a Core Telephony and Contact Centre Solution". This initiative falls within the telecommunications services industry category and is designed to support RBH's ambitious digital transformation journey. The tender is currently in the active stage and will close on 8 December 2021. The contract value is set at £200,000, with a contract duration of 1080 days, and potential two-year extensions. Bids must be submitted electronically, and the procurement method employed is an open procedure. This tender presents a significant opportunity for businesses specialising in telecommunications solutions, particularly those with a focus on cloud-based technologies, digital collaboration, and automated systems. Companies that can provide comprehensive telephony services capable of supporting remote access and adaptive solutions will be particularly well-suited to compete. By engaging in this process, suppliers can position themselves as pivotal partners in RBH's efforts to shift towards a more flexible and efficient operational model, thereby driving their own business growth through collaboration and innovation. ## Notice RBH is embarking on an exciting and ambitious journey to transform how we operate and deliver services to our customers. In order to support and deliver this transformation 'digital' will be at the forefront and technology a key enabler. Fundamental to the delivery of the 'Digital Transformation' programme is a fit for purpose and fit for use unified communications solution that will support the society on a number of key principles built around an "Anywhere Operations" model. This is to support RBH in their move away from a traditional office based working model to "SMART working" were our employees, hardware and customers can be anywhere. As such the platform should deliver enhanced collaboration and productivity across teams, secure remote access for all, cloud enablement, enhanced automation and autonomy. Key Principles: * Cloud Based, accessible anywhere and anytime * Supports Collaboration and Productivity * Supports Channel shift and Omni-Channel * VFM and Scalable * Secure Remote Access * Supports Automation including Automated deployment and Installation The solution should be scalable and one that can easily grow and be adapted as the needs of RBH change and grow. Suppliers should therefore highlight their ability to deliver and manage all aspects of Telephony, act as a single point of contact and deliver against the key principles ### Lot Information Lot 1 RBH is embarking on an exciting and ambitious journey to transform how we operate and deliver services to our customers. In order to support and deliver this transformation 'digital' will be at the forefront and technology a key enabler. Fundamental to the delivery of the 'Digital Transformation' programme is a fit for purpose and fit for use unified communications solution that will support the society on a number of key principles built around an "Anywhere Operations" model. This is to support RBH in their move away from a traditional office based working model to "SMART working" were our employees, hardware and customers can be anywhere. As such the platform should deliver enhanced collaboration and productivity across teams, secure remote access for all, cloud enablement, enhanced automation and autonomy. Key Principles: * Cloud Based, accessible anywhere and anytime * Supports Collaboration and Productivity * Supports Channel shift and Omni-Channel * VFM and Scalable * Secure Remote Access * Supports Automation including Automated deployment and Installation The solution should be scalable and one that can easily grow and be adapted as the needs of RBH change and grow. Suppliers should therefore highlight their ability to deliver and manage all aspects of Telephony, act as a single point of contact and deliver against the key principles Renewal: There is an option of 2 x 12 month extensions to be applied ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/028016-2021 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Nov 2021 | | Submission deadline | 8 Dec 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | November 2025 if extensions not applied | ## Values | Field | Value | | --- | --- | | Tender value | £200,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ROCHDALE BOROUGHWIDE HOUSING | | Locality | ROCHDALE | | Post town | Oldham | | Postcode | OL11 1RY | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD37 Greater Manchester North East | | Local authority | Rochdale | | Electoral ward | Milkstone & Deeplish | | Westminster constituency | Rochdale | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services ### Codes - 64200000 - Telecommunications services ## Release History - 8 Nov 2021 at 23:30 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/028016-2021 ## Notice URLs - http://www.rbh.org.uk - http://www.the-chest.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f4dd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02f4dd.json.