---
title: "AHG_000362 - Customer Satisfaction Surveys"
ocid: "ocds-h6vhtk-02f5c7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f5c7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f5c7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f5c7.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "ANCHOR HANOVER GROUP"
published: "2021-11-11"
---

# AHG_000362 - Customer Satisfaction Surveys

Buyer: ANCHOR HANOVER GROUP  
Current stage: Tender  
OCID: ocds-h6vhtk-02f5c7

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## Summary

The Anchor Hanover Group is conducting a tender process for the project titled "AHG_000362 - Customer Satisfaction Surveys". This initiative falls under the services category, specifically focused on customer satisfaction surveys (CPV Code: 79342311). The procurement process is currently in the planning stage, with the tender period closing on 6th December 2021. The contract is expected to commence on 1st April 2022, with a potential for renewal for an additional year. The location for delivery is primarily in Bradford, UK.

This tender presents a significant opportunity for businesses specialising in survey management and customer engagement services. Companies that are adept in conducting comprehensive satisfaction surveys, providing detailed analysis, and facilitating customer feedback mechanisms would be well-positioned to compete. The scope includes various surveys from housing satisfaction to complaints handling, allowing firms to showcase their capabilities in end-to-end process management and innovative reporting methods. Engaging in this contract could yield substantial growth for businesses in the public services sector.

## Notice

Anchor?s overarching ambition is to be recognised by our customers and other stakeholders as the best provider of housing and care services to older people. Our customer plan is: ? Improve customer satisfaction across all services to upper quartile levels ? Truly customer centric approach ? putting customers at the heart of all decision making ? Culture of be the best in everything we do, in both our service and the handling of complaints at source wherever possible. ? Challenge and eradicate poor service everywhere ? Shift consultation to genuine engagement in decision making and continual improvement Our aim is to put in place a provider who can satisfy the customer satisfaction survey requirement in support of the aforementioned plan

### Lot Information

Lot 1

Anchor plan on running an SQ for the provision of a number of separate surveys running as a programme from 2022 - 2025. We are looking for end to end management of the process from concept through to delivery and insight. The programme is as follows (these may be subject to change): ? Anchor Housing Satisfaction Survey ? Anchor Responsive Repairs Satisfaction Survey ? Anchor Planned Works Satisfaction Survey ? Anchor On Call Satisfaction Survey ? Anchor Villages Satisfaction Survey ? Anchor Extracare Satisfaction Survey ? Anchor Complaint Handling Satisfaction Survey ? Anchor New Developments Satisfaction Survey ? Anchor Annual Care Services Satisfaction Survey The above surveys will be carried out in a number of ways including postal, paper and online. We also require detailed analysis and reporting on the above surveys. Additional information: The dates included in this notice may be subject to change

Renewal: 1+1

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028250-2021 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Nov 2021 |
| Submission deadline | 6 Dec 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | £1 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ANCHOR HANOVER GROUP |
| Locality | BRADFORD |
| Post town | Bradford |
| Postcode | BD1 2ST |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | City |
| Westminster constituency | Bradford West |
| Delivery location | TLE41 Bradford |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 11 Nov 2021 at 15:37 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/028250-2021

## Notice URLs

- http://www.anchor.org.uk
- https://anchorhanover.waxlive
- https://anchorhanover.waxlive.com/S2C/Bespoke/AnchorHanover/AnchorHanoverRegistration.aspx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f5c7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02f5c7.json.