--- title: "Input and Output Communication Services" ocid: "ocds-h6vhtk-02f695" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f695" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f695.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f695.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "H M REVENUE AND CUSTOMS" published: "2021-11-15" --- # Input and Output Communication Services Buyer: H M REVENUE AND CUSTOMS Current stage: Planning OCID: ocds-h6vhtk-02f695 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f695) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02f695.json) ## Summary The HM Revenue and Customs (HMRC) is inviting suppliers to engage in a planning phase for the procurement of Input and Output Communication Services, aimed at enhancing customer communication processes related to tax and benefits. This pre-market engagement will take place through a written submission required by 12:00 on 26th November 2021, followed by virtual presentations expected to begin on 1st December 2021. The procurement process falls under the category of goods, specifically within the printed matter and related products industry, with activities conducted across the UK. This tender presents significant opportunities for businesses seeking to expand in the technology and communications sectors, particularly those offering innovative solutions for digital transformation and customer service enhancement. Companies with expertise in converting paper to digital formats, multimedia networks, and SMS services would be especially well-suited to compete. Interested suppliers should prepare to engage through HMRC's SAP Ariba platform, ensuring they meet all registration requirements to participate effectively in this promising procurement process. ## Notice HMRC is considering future options for technology-based capabilities to enable the effective and efficient management, and control of both inbound and outbound communications, designed to support HMRC customers with the collection of tax and payment of benefits. HMRC is seeking input from the market as how it can best maintain the current high standards of communication linked to a specific set of services, their current capabilities and how best emerging technologies could improve and transform upon the level of customer service offered. The purpose of this Prior Information Notice is to alert interested parties and invite potential suppliers to participate in pre market engagement activity during the period 15th November to 10th December. ### Lot Information Lot 1 HMRC are seeking a supplier(s) to deliver a trusted service for continuity of current services as well as support our vision for innovative solutions to assist with our digital transformation. There is a particular interest in the options for: a) presenting outputs in different formats that could be delivered through Customer facing digital tax accounts to support customers in line with HMRC's digital ambitions b) maximising the value obtained by converting paper input into digital formats Additional information: Further details and registration for the pre market engagement activity will be completed electronically though HMRC's SAP Ariba eSourcing tool. You will be required to advise your interest to Jessica.goodwin1@hmrc.gov.uk to be added to the Ariba event and complete a short questionnaire upon registration, via the Ariba system. Suppliers using HMRCs Ariba for the first time, will need to register at: http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full As part of the registration process you will receive a system generated email. Once you have obtained your account ID (AN) number, please email Jessica.goodwin1@hmrc.gov.uk with the following information: The contract title shown in Section II.1.1) Your organisation's HMRC SAP Ariba account ID ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/028454-2021 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Nov 2021 | | Submission deadline | Not specified | | Future notice date | 18 Feb 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | H M REVENUE AND CUSTOMS | | Locality | SALFORD | | Post town | Manchester | | Postcode | M60 9LA | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD34 Greater Manchester South West | | Local authority | Salford | | Electoral ward | Ordsall | | Westminster constituency | Salford | | Delivery location | Not specified | ## CPV Codes ### Divisions - 22 - Printed matter and related products - 32 - Radio, television, communication, telecommunication and related equipment - 64 - Postal and telecommunications services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 22000000 - Printed matter and related products - 22900000 - Miscellaneous printed matter - 32412000 - Communications network - 32417000 - Multimedia networks - 64212100 - Short Message Service (SMS) services - 79999100 - Scanning services ## Release History - 15 Nov 2021 at 12:34 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/028454-2021 ## Notice URLs - http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full - https://www.gov.uk/government/organisations/hm-revenue-customs ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f695. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02f695.json.