---
title: "Income Maximisation Project"
ocid: "ocds-h6vhtk-02f79b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f79b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f79b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f79b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THIRTEEN HOUSING GROUP LIMITED"
published: "2022-01-25"
---

# Income Maximisation Project

Buyer: THIRTEEN HOUSING GROUP LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-02f79b

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## Summary

The recent procurement process titled "Income Maximisation Project," initiated by Thirteen Housing Group Limited, focuses on leveraging advanced software solutions within the software package and information systems industry. Located in Middlesbrough, UK, this tender is currently in the Award stage, having been signed on 25th January 2022. The project has an initial contract value of £541,000, and the procurement was conducted via an open procedure, ensuring wider accessibility for interested parties.

This opportunity is particularly well-suited for businesses specialising in artificial intelligence and machine learning, particularly those with experience in developing automation solutions for caseload management and debt collection. The selected supplier will need to create a system compatible with existing housing management platforms while demonstrating a solid understanding of customer interactions through automation. There is potential for growth amongst SMEs that can provide innovative technological solutions, as the project emphasises behavioural science and automation strategies to enhance income recovery processes.

## Notice

We require an Intelligent automation risk based artificial intelligence and machine learning approach to caseload management and collecting debt which also includes an integrated call handling and text messaging solution. This will work alongside our current housing management system, Orchard but also has the capacity to work alongside other housing management systems if this was to change. Through behavioural science the system must optimise the benefits of nudge theory to ensure that as a business we maximise our income through maximising automation opportunities and ensuring that manual intervention is made only when needed and in a way that will provide Thirteen with the best outcome.

### Lot Information

Lot 1

We require an Intelligent automation risk based artificial intelligence and machine learning approach to caseload management and collecting debt which also includes an integrated call handling and text messaging solution. This will work alongside our current housing management system, Orchard but also has the capacity to work alongside other housing management systems if this was to change. Through behavioural science the system must optimise the benefits of nudge theory to ensure that as a business we maximise our income through maximising automation opportunities and ensuring that manual intervention is made only when needed and in a way that will provide Thirteen with the best outcome.

Renewal: 3 year initial term plus options to extend of 1 year plus 1 year

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002132-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jan 2022 |
| Submission deadline | 20 Dec 2021 |
| Future notice date | Not specified |
| Award date | 25 Jan 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | £600,000 |
| Awards value | Not specified |
| Contracts value | £541,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THIRTEEN HOUSING GROUP LIMITED |
| Locality | MIDDLESBROUGH |
| Post town | Cleveland |
| Postcode | TS2 1QG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC32 South Teesside |
| Local authority | Middlesbrough |
| Electoral ward | Central |
| Westminster constituency | Middlesbrough and Thornaby East |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 25 Jan 2022 at 11:55 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002132-2022
- 17 Nov 2021 at 14:42 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/028716-2021

## Notice URLs

- https://in-tendhost.co.uk/thirteengroup
- https://in-tendhost.co.uk/thirteengroup/aspx/Home
- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.thirteengroup.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f79b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02f79b.json.