---
title: "Maintenance of Nurse call System"
ocid: "ocds-h6vhtk-02f81c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f81c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f81c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f81c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS GREATER GLASGOW AND CLYDE"
published: "2022-06-09"
---

# Maintenance of Nurse call System

Buyer: NHS GREATER GLASGOW AND CLYDE  
Current stage: Award  
OCID: ocds-h6vhtk-02f81c

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## Summary

The recent procurement process was initiated by NHS Greater Glasgow and Clyde for the maintenance of a Nurse Call System, classified under alarm-monitoring services. This tender operation took place within the health industry, specifically impacting locations including Gartnavel General Hospital, Inverclyde Royal Hospital, Royal Alexandria Hospital, and Queen Elizabeth University Hospital. The procurement method applied was limited, allowing for an award procedure without prior publication of a call for competition. The process was initiated on 9th June 2022, with the contract duration set for three years and an option to extend, emphasising the critical nature of the services provided.

This tender presents an excellent opportunity for businesses experienced in alarm-monitoring services and healthcare maintenance. Companies that possess in-depth technical knowledge of Nurse Call Systems and a capability for urgent response and fault resolution will be well-suited to compete. The focus on a single supplier reflects a need for a dedicated maintenance contractor that can ensure seamless operational continuity vital for patient safety. Such contracts could significantly benefit firms aiming to expand their market presence in healthcare services, particularly those already familiar with NHS standards and practices.

## Notice

Procurement of on an ongoing maintenance contract for the hard wired Nurse call system's across NHS GG&C

### Lot Information

Lot 1

The Nurse Call system is critical to patient care and safety. Patients can request Nurse assistance by using either a hand held control unit or by pressing a call button located on a wall panel near the bed. Ward washroom areas are installed with a pull cord alarm call system. When system is activated by the user it triggers an alert at the system base unit located in the ward's Nurse station for action. Audible alarms and lighting may also be activated depending on alarms location, for example a shower room. The Nurse Call system's at GGH, IRH, GRI, RAH and QEUH were installed by Static Systems. Basic elements of the software system embedded within the Codemlon Nurse Call system may be accessed by third party maintenance engineers on a limited access level only. This would allow for basic fault finding, change to system tones and system history log. There are engineering levels embedded in the systems which are only accessible to Static Systems engineers. In the event of a major system breakdown third party service providers would need assistance from Static System service engineers and technical department to compete the relevant works. As this system is critical to patient care and safety it is imperative the appointed maintenance contractor has an in-depth working knowledge of the system and there is no contractor delay to any system maintenance / fault finding that is required. Some Nurse Call Systems in place are to be considered legacy equipment (installation over 15 years +) and as such we require Static System expertise, in depth system knowledge and full system software access rights to be appointed as the sole supplier of maintenance of this system Due to the nature of the system mentioned an ongoing maintenance contract is required to protect the longevity of the system. The contract will run for three years with the option to extend by 12 months + 12 months

### Procurement Information

The Nurse Call system's at GGH, IRH, GRI, RAH and QEUH were installed by Static Systems. Basic elements of the software system embedded within the Codemlon Nurse Call system may be accessed by third party maintenance engineers on a limited access level only. This would allow for basic fault finding, change to system tones and system history log.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015886-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jun 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Nov 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS GREATER GLASGOW AND CLYDE |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G4 0SF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Dennistoun |
| Westminster constituency | Glasgow North East |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | STATIC SYSTEMS GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79711000 - Alarm-monitoring services

## Release History

- 9 Jun 2022 at 13:00 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/015886-2022
- 18 Nov 2021 at 16:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/028845-2021

## Notice URLs

- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000662000
- https://www.nhsggc.org.uk/about-us/procurement/
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10722

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f81c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02f81c.json.