--- title: "Provision of Electronic Point of Sales Solution & Support" ocid: "ocds-h6vhtk-02f879" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f879" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f879.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f879.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "FIRST TRENITALIA WEST COAST RAIL LIMITED" published: "2021-11-19" --- # Provision of Electronic Point of Sales Solution & Support Buyer: FIRST TRENITALIA WEST COAST RAIL LIMITED Current stage: Planning OCID: ocds-h6vhtk-02f879 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f879) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02f879.json) ## Summary The tender titled "Provision of Electronic Point of Sales Solution & Support," initiated by FIRST TRENITALIA WEST COAST RAIL LIMITED, focuses on the procurement of Point of Sale (POS) software packages. This procurement is classified under goods within the railway services industry, with a target location across the UK. Currently in the planning stage, the tender has a submission deadline set for 8th December 2021, while a future notice date is anticipated on 21st February 2022. This process is part of an exploration to enhance retail and customer service offerings for First Class passengers both on-board and at lounges. This tender presents significant opportunities for businesses specializing in POS software development and retail service solutions within the railway sector. Companies that can provide innovative and efficient EPOS systems, particularly those with experience in enhancing customer experience and operational efficiency, will find this tender relevant. The engagement process allows interested suppliers to partake in a Request For Information (RFI), ultimately paving the way for a formal procurement process that could lead to substantial contracts in the public transport industry. ## Notice FTWCR are exploring EPOS solutions that can support retail and complimentary sales in the On-Board Shop, customer At-Seat Ordering, retail and complimentary sales in Euston First Class Lounge and reporting of complimentary consumption of produce in our Regional First-Class Lounges. FTWCR are also aspiring for the solution to support our First-Class table service delivery to improve efficiency and customer experience, this would support our first class carriages on-board as well as in our Euston First Class lounge. FTWCR's vision for EPOS is that our solution will enable the business to optimise retail revenue, while delivering an excellent customer experience. The Food and Beverage Proposition will be delivered efficiently across all customers and classes on their journey, from the catering selection of products to customer consumption in FC Lounges and On-Board. ### Lot Information Lot 1 FTWCR is investigating the opportunity to expand its EPOS system on-board its trains and in First Class Lounges. FTWCR's vision for EPOS is that our solution will enable the business to optimise retail revenue, while delivering an excellent customer experience. The Food and Beverage Proposition will be delivered efficiently across all customers and classes on their journey, from the catering selection of products to customer consumption in FC Lounges and On-Board. The objective is to improve customer experience, support with operational process and colleague efficiency, and to make better use of data to improve business decision making. FTWCR remain open to new and innovative ways of working and are interested in how your solution may be developed to continuously improve its effectiveness. FTWCR are exploring solutions that can support retail and complimentary sales in the On-Board Shop, customer At-Seat Ordering, retail and complimentary sales in Euston First Class Lounge and reporting of complimentary consumption of produce in our Regional First-Class Lounges. FTWCR are also aspiring for the solution to support our First-Class table service delivery to improve efficiency and customer experience, this would support our first class carriages on-board as well as in our Euston First Class lounge. FTWCR are engaging with the market to test our assumptions and explore the range of products, functionality and integrations that could support our business. FTWCR are also interested in the time and cost constraints that are allocated to deployment of your solution. If your current solution functionality does not fully meet our aspirations, FTWCR are interested in how this would impact on your deployment timeline, cost, and integrations in your response. Additional information: This notice is to create early market engagement with suppliers, who can engage with FTWCR to complete a Request For Information (RFI) process. To express your interest to be involved in the above process, you will be required to send a email confirming your interest to the email address stated on this notice. Interested suppliers will then be provided with details to access the RFI once a non disclosure agreement has been signed. FTWCR intention will be to launch a formal procurement process, for which a contract notice will be published. This process will be subject to the review of the outcome of the RFI. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/028938-2021 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Nov 2021 | | Submission deadline | 8 Dec 2021 | | Future notice date | 21 Feb 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | FIRST TRENITALIA WEST COAST RAIL LIMITED | | Locality | LONDON | | Post town | West London | | Postcode | W2 1AF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | Hyde Park | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48110000 - Point of sale (POS) software package ## Release History - 19 Nov 2021 at 14:48 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/028938-2021 ## Notice URLs - http://www.avantiwestcoast.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f879. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02f879.json.