---
title: "Tender for the provision of Telephony Services"
ocid: "ocds-h6vhtk-02f9aa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f9aa"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f9aa.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02f9aa.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "HOUSING 21"
published: "2021-11-24"
---

# Tender for the provision of Telephony Services

Buyer: HOUSING 21  
Current stage: Tender  
OCID: ocds-h6vhtk-02f9aa

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02f9aa.json)

## Summary

The procurement process involves Housing 21, located at Tricorn House, Birmingham, which is initiating a tender for the provision of Telephony Services. This tender is classified under the Telecommunications services industry category, with a total contract value of £650,000. The process is currently active, following an open procurement method. Interested parties can submit their bids before the deadline on 21st January 2022, when the bid opening will take place. The tender aims to address changes in working practices, necessitated by the increased need for remote working solutions due to COVID-19.

This tender presents significant opportunities for small and medium enterprises (SMEs) that specialise in telecommunications, particularly those with expertise in cloud-based solutions and Microsoft technologies. Companies capable of delivering a Microsoft Phone system integrated with Teams, along with Contact Centre functionalities, will be well-positioned to compete. The scoring criteria prioritise quality and technical requirements (70%) alongside pricing considerations (30%), allowing for innovative providers to showcase their solutions effectively.

## Notice

Changes in working practice within Housing 21, including the devolved model, increased mobile working, flexible working and working from home have meant that the existing infrastructure and services provided by Housing 21 are no longer fit for purpose to meet the organisations current and future needs. These changes have been accelerated considerably since the effect of COVID19 which has seen a huge shift in remote working requirements.

### Lot Information

Lot 1

Housing 21 wishes to move to a cloud-based telephony solution based around Microsoft Phone system with Teams, with additional Contact Centre and Attendant Console functionality, and retire the on-premise Cisco based phone system and MPLS network that supports it. The key deliverables of the project are: Connectivity to the PSTN network to allow inbound and outbound external calls via Teams. Set-up and configuration of Microsoft Teams telephony. Provision, set-up, and configuration of new Contact Centre (as a Service) software, integrated with MS Teams. Provision, set-up, and configuration of new Attendant Console (as a Service) software, integrated with MS Teams. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/H37C9H7M69

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029243-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Nov 2021 |
| Submission deadline | 21 Jan 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £650,000 |
| Lots value | £650,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOUSING 21 |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B16 8TP |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 24 Nov 2021 at 12:15 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029243-2021

## Notice URLs

- https://www.delta-esourcing.com/respond/H37C9H7M69
- https://www.delta-esourcing.com/tenders/UK-UK-Birmingham:-Telecommunications-services./H37C9H7M69
- https://www.housing21.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02f9aa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02f9aa.json.