---
title: "Trust wide Telephony solution"
ocid: "ocds-h6vhtk-02fa3a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02fa3a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02fa3a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02fa3a.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "BASILDON UNIVERSITY HOSPITAL"
published: "2021-11-25"
---

# Trust wide Telephony solution

Buyer: BASILDON UNIVERSITY HOSPITAL  
Current stage: Tender  
OCID: ocds-h6vhtk-02fa3a

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## Summary

The Mid and South Essex NHS Foundation Trust is conducting a procurement process for a "Trust wide Telephony solution" as part of replacing existing telephony and contact centre systems. This initiative falls within the telecommunications industry and is currently at the Tender stage, with the submission deadline set for 10 December 2021. The procurement method is a competitive procedure with negotiation, which will include a second stage invitation date on 15 December 2021. The contract is set to last for up to 1800 days with the option to extend by two additional years, highlighting the long-term nature of this contract.

This tender presents a significant opportunity for businesses specializing in telecommunications equipment and services, particularly those proficient in integrating innovative telephony solutions. Companies that can demonstrate reliability, scalability, and the ability to enhance patient engagement through advanced telephony systems would be well-suited to compete. Participation in this tender can lead to successful long-term relationships with the NHS, contributing to both business growth and improved healthcare communications.

## Notice

Mid and South Essex NHS Foundation Trust (MSEFT) (the "Authority") wishes to procure a contract for the provision of a complete telephony solution to replace all existing on premise telephony and contact centre systems.

### Lot Information

Lot 1

We wish to explore solutions to replace the various existing telephony platforms to improve functions to aid the mobility of Trust staff, patient engagement, reliability and the ability to expand into the community without compromising on quality or security. It is required that the existing telephony and network systems must continue to function throughout this migration and must work seamlessly with any new telephony solution. Such examples of this would be the ability for any new solution to integrate with the existing telephony services, to allow calls to traverse between systems and support a unified dialling plan, to have correct QoS priority markings and for voice VLANs to be set at a network level and picked up by the telephone handsets.

Renewal: There will be an option to extend by two, one year periods

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029387-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Nov 2021 |
| Submission deadline | 10 Dec 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BASILDON UNIVERSITY HOSPITAL |
| Locality | NETHERMAYNE |
| Post town | Southend-on-Sea |
| Postcode | SS16 5NL |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH37 Essex Thames Gateway |
| Local authority | Basildon |
| Electoral ward | Langdon Hills |
| Westminster constituency | South Basildon and East Thurrock |
| Delivery location | TLH37 Essex Thames Gateway |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32500000 - Telecommunications equipment and supplies

## Release History

- 25 Nov 2021 at 17:34 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029387-2021

## Notice URLs

- https://suppliers.multiquote.com
- https://www.mse.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02fa3a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02fa3a.json.