---
title: "Tender for NCHA's Customer Portal (My NCHA)"
ocid: "ocds-h6vhtk-02fa52"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02fa52"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02fa52.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02fa52.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "NOTTINGHAM COMMUNITY HOUSING ASSOCIATION"
published: "2021-11-26"
---

# Tender for NCHA's Customer Portal (My NCHA)

Buyer: NOTTINGHAM COMMUNITY HOUSING ASSOCIATION  
Current stage: Tender  
OCID: ocds-h6vhtk-02fa52

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02fa52.json)

## Summary

The Nottingham Community Housing Association (NCHA) is currently undertaking a tender for the development of a customer portal, titled "My NCHA," aimed at enhancing digital services for users. This procurement falls under the software package and information systems industry (CPV code: 48000000) and is categorised as a goods procurement process. The open procedure will be conducted electronically, with submissions accepted until 4 January 2022, at 12:00. The total value of the contract is estimated at £200,000, and the contract duration is set for a maximum of three years, including an optional one-year extension.

This tender represents a significant opportunity for businesses that specialise in web development, digital services, and user interface design, particularly those with experience in creating customer-focused online platforms. Companies capable of delivering effective digital solutions that enhance customer engagement and facilitate online transactions would be well-suited to compete for this contract. With the emphasis on reducing customer support calls through improved website functionality, there is room for innovative firms to propose solutions that meet the needs of NCHA's diverse customer base.

## Notice

We are looking for a company or companies to work with to help us deliver a new, customer-focused website portal.

### Lot Information

Lot 1

The My NCHA project is about making it easy for our customers to book appointments, pay for things, and report issues online. By offering useful and usable digital services on our website, we'll reduce the need for people to call us - which will free up staff time to support those customers with more complex needs or less advanced digital skills.

Options: The initial term of 1 year may be extended by up to 1 further year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029411-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Nov 2021 |
| Submission deadline | 4 Jan 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOTTINGHAM COMMUNITY HOUSING ASSOCIATION |
| Locality | NOTTINGHAM |
| Post town | Nottingham |
| Postcode | NG5 1AP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF14 Nottingham |
| Local authority | Nottingham |
| Electoral ward | Berridge |
| Westminster constituency | Nottingham East |
| Delivery location | TLF14 Nottingham |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 26 Nov 2021 at 08:55 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029411-2021

## Notice URLs

- https://in-tendhost.co.uk/ncha/aspx/Home
- https://www.ncha.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02fa52. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02fa52.json.