--- title: "Telecare and Assistive Technology" ocid: "ocds-h6vhtk-02fbe5" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02fbe5" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02fbe5.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02fbe5.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "TRAFFORD COUNCIL" published: "2021-12-01" --- # Telecare and Assistive Technology Buyer: TRAFFORD COUNCIL Current stage: Tender OCID: ocds-h6vhtk-02fbe5 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02fbe5) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02fbe5.json) ## Summary The Trafford Council is currently conducting a tender process titled "Telecare and Assistive Technology," which falls under the health and social work services industry category. This procurement is in the open stage and focuses on establishing a comprehensive telecare service for local residents in Trafford, UK. Key activities include managing referrals, home assessments, and providing 24/7 support. The tender submission period ends on 10 January 2022, and the award period commenced on 1 December 2021. This tender presents significant growth opportunities for businesses that specialise in telecare and assistive technology services, installation, maintenance, and support solutions. Companies able to provide innovative technology solutions and effective community response teams would be well-suited to compete. Potential bidders should have experience in managing comprehensive service chains to meet the specific needs of local authorities and residents effectively. ## Notice Trafford Council would like to purchase a comprehensive TEC service which provides all the functions required to deliver a 24hour 7day a week telecare and assistive technology service for local residents. This includes the provision of the following key activities on behalf of Trafford Council: 1. Establishing a supply chain in order to purchase a range of TEC solutions to meet the needs of Trafford residents, including telecare which is commissioned by Trafford council and arrangements for private customers 2. Promoting the availability of TEC solutions to health and social care professionals and Trafford residents 3. Managing referrals for TEC support from a range of organisations and individuals, including private and Council customers 4. Completing home assessments and assessments of individual needs and identifying which TEC solutions would be most beneficial and most cost effective for the individual and the Council 5. Installation, maintenance, repair and uninstallation of TEC devices 6. The provision of an alert and response service to manage alerts from people in receipt of TEC and to respond appropriately to those alerts to support wellbeing outcomes. This should be available 24 hours a day, 7 days a week and 365 days of the year and should include: o The provision of an IT platform to manage calls and alerts from people who require support o The provision of a call centre to manage calls and to respond to alerts from people who use TEC o The provision of a community response team who can respond appropriately to alerts, concerns, urgent situations and emergencies, both remotely and through visits to someone's home ### Lot Information Lot 1 Trafford Council would like to purchase a comprehensive TEC service which provides all the functions required to deliver a 24hour 7day a week telecare and assistive technology service for local residents. This includes the provision of the following key activities on behalf of Trafford Council: 1. Establishing a supply chain in order to purchase a range of TEC solutions to meet the needs of Trafford residents, including telecare which is commissioned by Trafford council and arrangements for private customers 2. Promoting the availability of TEC solutions to health and social care professionals and Trafford residents 3. Managing referrals for TEC support from a range of organisations and individuals, including private and Council customers 4. Completing home assessments and assessments of individual needs and identifying which TEC solutions would be most beneficial and most cost effective for the individual and the Council 5. Installation, maintenance, repair and uninstallation of TEC devices 6. The provision of an alert and response service to manage alerts from people in receipt of TEC and to respond appropriately to those alerts to support wellbeing outcomes. This should be available 24 hours a day, 7 days a week and 365 days of the year and should include: o The provision of an IT platform to manage calls and alerts from people who require support o The provision of a call centre to manage calls and to respond to alerts from people who use TEC o The provision of a community response team who can respond appropriately to alerts, concerns, urgent situations and emergencies, both remotely and through visits to someone's home Renewal: Extension Available of up to a total of 3 years. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/029807-2021 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Dec 2021 | | Submission deadline | 10 Jan 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TRAFFORD COUNCIL | | Locality | SALE | | Post town | Manchester | | Postcode | M33 7ZF | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD34 Greater Manchester South West | | Local authority | Trafford | | Electoral ward | Sale Central | | Westminster constituency | Wythenshawe and Sale East | | Delivery location | TLD3 Greater Manchester | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 1 Dec 2021 at 14:10 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029807-2021 ## Notice URLs - http://www.trafford.gov.uk/ - https://procontract.due-north.com/register - https://www.star-procurement.gov.uk/star-procurement.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02fbe5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02fbe5.json.