---
title: "Out of Hours Emergency Call Service"
ocid: "ocds-h6vhtk-02fc31"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02fc31"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02fc31.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02fc31.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "THE ROYAL BOROUGH OF KENSINGTON AND CHELSEA (RBKC)"
published: "2021-12-01"
---

# Out of Hours Emergency Call Service

Buyer: THE ROYAL BOROUGH OF KENSINGTON AND CHELSEA (RBKC)  
Current stage: Planning  
OCID: ocds-h6vhtk-02fc31

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## Summary

The Royal Borough of Kensington and Chelsea (RBKC) is planning a tender for the "Out of Hours Emergency Call Service" aimed at recommissioning the Council’s out of hours call handling and data collection service. This procurement falls within the services category, specifically related to call centre operations. The engagement will take place in London and is set to initiate market discussions following the publishing of a Prior Information Notice (PIN). Interested parties should register their interest by 10:00am on 7th January 2022, with a market engagement exercise scheduled shortly thereafter to refine the commissioning approach and service specifications.

This tender presents significant growth opportunities for businesses specialising in emergency response services, call centre management, and related support services. Companies with experience in delivering similar out of hours services or managing urgent communications would be particularly well-suited to compete. The anticipated contract value over a five-year period is estimated at £657,470, making it a lucrative opportunity for capable providers looking to expand their operational scope in public sector services.

## Notice

The Royal Borough of Kensington and Chelsea (RBKC) is seeking to recommission the provision of the Council's out of hours call handling and data collection service. The Council is ideally seeking to engage with organisations with relevant skills and experience to discuss what this service may look like. A market engagement activity will be organised after the PIN notice period has expired. The session will provide an opportunity to explore what interest there is in bidding for this project, review key aspects of the service and refine our approach and the tender specification. The aim of the market engagement exercise is to: - Support RBKC's informed decision making on the potential options on the future commissioning of this service. - Help refine the commissioning and procurement approach. - Gauge the level of interest from the market of capable providers with capacity to deliver the services illustrated above. provide Once registered, we will issue a questionnaire which asks providers to submit the contact details of their organisation. Your questionnaire response should also include previous experience of delivering this or a similar level of service and the risks and opportunities within this sector. Please be aware that a draft specification will be available to review alongside the questionnaire for all those who express an interest via the e-tendering portal.

### Lot Information

Lot 1

The Royal Borough of Kensington and Chelsea (RBKC) is seeking to recommission the provision of the Council's out of hours call handling and data collection service. The Council has a statutory obligation to provide out of hours provision for the following key priority services: * Social Services * Major Emergencies * Terror Threats * Homeless * Noise & Nuisance * Highways Emergencies * Environmental Health * Dangerous Structures * Fallen trees * Parks and Cemeteries * Registrars * Stray Dogs * Street Lighting * Key Contacts / General Information The purpose of this service is to ensure all service requests from the public and other public authorities for these time critical emergency services are delivered to the appropriate service or supplier for timely resolution. This will involve collecting information and passing information onto the relevant individual and teams, referencing borough specific contact data and rotas as needed. Arranging emergency accommodation for homeless residents. The service will operate from Monday to Friday 5:01pm - 8:59am and 5:01pm Friday to 8.59am Monday, including 24/hr cover at weekends and public holidays (please note, operational hours may change). The contract will be awarded for the duration of 3 years (with the potential provision to extend for a further 2-year period). The annual cost of the service is estimated to be PS131,494 and the value over the 5 year contract is estimated to be PS 657,470. Additional information: To register your expression of interest kindly visit our e-tendering portal; www.capitalesourcing.com and search for the following reference: RBKC_1726 - Out of Hours Emergency Call Service (Pre-Tender Market Engagement) by 10:00am on 7th January 2022. If you have any questions prior to the event, please submit these through the e-tendering portal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029883-2021 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Dec 2021 |
| Submission deadline | Not specified |
| Future notice date | 17 Jan 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £657,470 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ROYAL BOROUGH OF KENSINGTON AND CHELSEA (RBKC) |
| Locality | LONDON |
| Post town | West London |
| Postcode | W8 7NX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Campden |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 64210000 - Telephone and data transmission services
- 79342300 - Customer services
- 79500000 - Office-support services
- 79510000 - Telephone-answering services
- 79512000 - Call centre

## Release History

- 1 Dec 2021 at 22:45 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/029883-2021

## Notice URLs

- http://www.rbkc.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02fc31. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02fc31.json.