---
title: "WHC - Call Monitoring and Out of Hours Call Centre"
ocid: "ocds-h6vhtk-02fce1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02fce1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02fce1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02fce1.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WELWYN HATFIELD BOROUGH COUNCIL"
published: "2022-04-25"
---

# WHC - Call Monitoring and Out of Hours Call Centre

Buyer: WELWYN HATFIELD BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-02fce1

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## Summary

Welwyn Hatfield Borough Council has recently initiated a tender for the "WHC - Call Monitoring and Out of Hours Call Centre" service, classified under the CPV code 79512000 (Call centre) within the services industry category. This procurement process is currently in the active tender stage, with responses due by 14th January 2022. The contract, valued at £800,000, will support a 24-hour call centre operation for the Lifeline Service and other council services, catering to the UKH23 region.

This tender presents significant opportunities for businesses specialising in call centre operations and related services. Companies that offer flexible working solutions and have experience in providing customer support during evenings, weekends, and holidays would be particularly well-suited to compete. With a potential contract duration of up to three years, including an optional one-year extension, vendors who can demonstrate the ability to deliver high-quality service and meet specified selection criteria will be in a strong position to benefit from this engagement.

## Notice

Welwyn Hatfield Borough Council invites Tenders for the provision of a Call Monitoring and Out of Hours Call Centre. The Services comprise of 24 Call Centre Operation to support the Lifeline Service available to tenants of the borough and an out of hours call centre (evenings, weekends and bank holidays) to support other Council services.

### Lot Information

Lot 1

Call Monitoring and Out of Hours Call Centre

Renewal: Optional one year extension

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010551-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Apr 2022 |
| Submission deadline | 14 Jan 2022 |
| Future notice date | Not specified |
| Award date | 25 Apr 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £800,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Unsuccessful |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WELWYN HATFIELD BOROUGH COUNCIL |
| Locality | WELWYN GARDEN CITY |
| Post town | St Albans |
| Postcode | AL8 6AE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Welwyn Hatfield |
| Electoral ward | Handside |
| Westminster constituency | Welwyn Hatfield |
| Delivery location | TLH23 Hertfordshire CC |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 25 Apr 2022 at 08:40 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010551-2022
- 3 Dec 2021 at 11:53 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030059-2021

## Notice URLs

- http://www.welhat.gov.uk
- https://supplyhertfordshire.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02fce1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02fce1.json.