---
title: "Call Centre Solution Contract Extension"
ocid: "ocds-h6vhtk-02fd47"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02fd47"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02fd47.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02fd47.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "PENSION PROTECTION FUND"
published: "2021-12-03"
---

# Call Centre Solution Contract Extension

Buyer: PENSION PROTECTION FUND  
Current stage: Award  
OCID: ocds-h6vhtk-02fd47

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02fd47)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02fd47.json)

## Summary

The Pension Protection Fund is currently at the award stage of the Call Centre Solution Contract Extension, which focuses on telecommunications services. This tender involves maintaining and supporting a unified IP telephony solution integrated with the existing IT infrastructure. The contract, valued at £200,000, was signed on 24th August 2021 and is located in Croydon, UK. As the procurement method was limited, the award procedure was conducted without prior publication of a call for competition, reflecting the absence of competition for technical reasons.

This contract presents significant growth opportunities for businesses specialising in telecommunications services, particularly those providing integrated call centre solutions. Companies capable of delivering ongoing maintenance and support are well-suited to compete, especially those with experience adapting to evolving IT infrastructure needs. As the Pension Protection Fund plans to seek a fully future-proofed solution in the future, securing this contract can establish a strong partnership that may lead to further engagements as their procurement needs evolve.

## Notice

Unified IP Telephony Maintenance and Support.

### Lot Information

Lot 1

The PPF call centre solution is integrated with our existing infrastructure, therefore, to enable continuity of service we require the continuation of this solution. The PPF is currently undertaking a significant level of change within our IT infrastructure, and therefore changing this part of our IT infrastructure is not feasible given the significant planned change over the next two years. A project is currently underway to enable the PPF to procure a fully future-proofed call centre solution and we will be going out to market in due course. Additional information: Quality and price evaluation was not applicable to this procurement.

### Procurement Information

Absence of competition for technical reasons. The PPF call centre solution is integrated with our existing infrastructure, therefore, to enable continuity of service we require the continuation of this solution. The PPF is currently undertaking a significant level of change within our IT infrastructure, and therefore changing this part of our IT infrastructure is not feasible given the significant planned change over the next two years. A project is currently underway to enable the PPF to procure a fully future-proofed call centre solution and we will be going out to market in due course.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/030160-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Dec 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Aug 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £200,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PENSION PROTECTION FUND |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 2NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | TLI62 Croydon |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ASPECT SOFTWARE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 3 Dec 2021 at 22:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/030160-2021

## Notice URLs

- http://www.ppf.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02fd47. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02fd47.json.