---
title: "UK_2022_Professional Services Business Process Outsourcing"
ocid: "ocds-h6vhtk-02fd58"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02fd58"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02fd58.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02fd58.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BRITISH COUNCIL"
published: "2023-10-20"
---

# UK_2022_Professional Services Business Process Outsourcing

Buyer: BRITISH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-02fd58

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02fd58)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02fd58.json)

## Summary

The British Council, a public body governed by UK law, completed a tender process for Professional Services Business Process Outsourcing in the financial and insurance services sector. This procurement aimed to find a third-party partner for HR, Finance, Procurement, and Digital & Technology services. The total contract value is £78.31m over 7 years. Tata Consultancy Services UK Limited was awarded the contract.

This contracting opportunity created by the British Council offers potential for businesses in financial and insurance services to compete for a long-term contract worth millions. Companies specialising in professional services, such as HR, finance, procurement, and technology, would be well-suited to leverage their expertise in these areas. The competitive dialogue procurement method was used with multiple stages, providing chances for qualified suppliers to engage and secure the contract.

## Notice

The impact of the Covid-19 pandemic was felt by businesses across the globe. British Council was not immune to this impact and had to reduce costs, streamline processes, use more digital tools, and introduce much greater standardisation. A key lever being explored for this transformation was to partner with a third-party company with expertise in these areas to deliver some aspects of professional services. Four key global professional services functions (including their corresponding operations delivered from the shared service centre in India) were identified for this. These included the Human Resources (HR), Finance, Procurement and Digital and Technology (IT) services. Competitive dialogue route to procurement was followed to reach to a final selected bidder.

### Lot Information

Lot 1

The impact of the Covid-19 pandemic was felt by businesses across the globe. The British Council was not immune to this impact and had to streamline processes, use more digital tools and introduce greater standardisation to be more efficient and effective. The British Council's Strategy 2025 lays out these desired goals for the organisation by the year 2025. To enable this change, a Global Transformation Programme (GTP) is constituted which is touching all areas of the organisation in some shape or form. Professional Services (PS)Transformation is one of the workstreams within the Global Transformation Programme (GTP) and is a key enabler of this change for the organisation. The corporate functions of Finance, Human Resources, Digital and Technology (D&T), Procurement, Marketing and Estates are within the scope of the PS Transformation programme (others may be added subsequently). A key lever being explored for this transformation was to partner with a third-party company with expertise in these areas to deliver some aspects of professional services. Four key global professional services functions (including their corresponding operations delivered from the shared service centre in India) were identified for this exercise, namely Human Resources (HR), Finance, Procurement, Digital and Technology (D&T). A two-stage Competitive Dialogue route to procurement was followed wherein all interested suppliers had to must complete a Supplier Questionnaire (SQ). A shortlist of successful pre-qualified suppliers were invited for a dialogue and subsequently to submit Initial Tenders. These were negotiated and on conclusion final tenders were requested from the bidders. Tenders were evaluated and a successful supplier was selected to proceed to Contract Award. Additional information: The total contract value including extensions is estimated to be PS78.31m (a total of 7 years)

Options: The contract will be for 5 years with an option to extend for a further two 12 month periods.

Renewal: The contract will be for 5 years with an option to extend for a further two 12 month periods.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/031071-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialogue |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Oct 2023 |
| Submission deadline | 18 Jul 2022 |
| Future notice date | 15 Mar 2022 |
| Award date | 28 Aug 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £78,310,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH COUNCIL |
| Additional buyers | BRITISH COUNCIL(THE) |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TATA CONSULTANCY SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 66 - Financial and insurance services
- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support
- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services

### Codes

- 48444100 - Billing system
- 48490000 - Procurement software package
- 66000000 - Financial and insurance services
- 66110000 - Banking services
- 66113000 - Credit granting services
- 66170000 - Financial consultancy, financial transaction processing and clearing-house services
- 66600000 - Treasury services
- 71620000 - Analysis services
- 72000000 - IT services: consulting, software development, Internet and support
- 72211000 - Programming services of systems and user software
- 72212331 - Project management software development services
- 72220000 - Systems and technical consultancy services
- 72221000 - Business analysis consultancy services
- 72222000 - Information systems or technology strategic review and planning services
- 72222100 - Information systems or technology strategic review services
- 72222200 - Information systems or technology planning services
- 72240000 - Systems analysis and programming services
- 72245000 - Contract systems analysis and programming services
- 72246000 - Systems consultancy services
- 72250000 - System and support services
- 72251000 - Disaster recovery services
- 72253000 - Helpdesk and support services
- 72253100 - Helpdesk services
- 72253200 - Systems support services
- 72310000 - Data-processing services
- 72311100 - Data conversion services
- 72312000 - Data entry services
- 72312100 - Data preparation services
- 72313000 - Data capture services
- 72314000 - Data collection and collation services
- 72315000 - Data network management and support services
- 72316000 - Data analysis services
- 72317000 - Data storage services
- 72600000 - Computer support and consultancy services
- 72610000 - Computer support services
- 72611000 - Technical computer support services
- 75100000 - Administration services
- 75112000 - Administrative services for business operations
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79211110 - Payroll management services
- 79211120 - Sales and purchases recording services
- 79211200 - Compilation of financial statements services
- 79212000 - Auditing services
- 79221000 - Tax consultancy services
- 79222000 - Tax-return preparation services
- 79414000 - Human resources management consultancy services
- 79418000 - Procurement consultancy services
- 79421000 - Project-management services other than for construction work
- 79421200 - Project-design services other than for construction work
- 79600000 - Recruitment services
- 79620000 - Supply services of personnel including temporary staff
- 79621000 - Supply services of office personnel
- 79631000 - Personnel and payroll services
- 79994000 - Contract administration services
- 79999000 - Scanning and invoicing services
- 79999200 - Invoicing services
- 80420000 - E-learning services

## Release History

- 20 Oct 2023 at 14:03 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/031071-2023
- 8 Jun 2022 at 09:33 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/015731-2022
- 6 Dec 2021 at 10:35 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/030177-2021

## Notice URLs

- http://www.britishcouncil.org
- https://in-tendhost.co.uk/britishcouncil

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02fd58. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02fd58.json.