{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-02ffe4-2026-05-08T14:38:36+01:00", "date": "2026-05-08T14:38:36+01:00", "ocid": "ocds-h6vhtk-02ffe4", "description": "The budget for the specification is 1000000 GBP over a 4 year term. (SC Ref:831340)", "initiationType": "tender", "tender": { "id": "NP506626", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "Patient Carer Online Feedback Service", "status": "complete", "classification": { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" }, "mainProcurementCategory": "services", "description": "NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland.", "value": { "amount": 900000, "currency": "GBP" }, "lots": [ { "id": "1", "description": "NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland. Additional information: The budget for the specification is 1000000 GBP over a 4 year term.", "awardCriteria": { "criteria": [ { "name": "Response to NHS NSS Requirements", "type": "quality", "description": "85" }, { "type": "price", "description": "15" }, { "name": "The Service", "type": "quality", "description": "20" }, { "name": "Training and Support", "type": "quality", "description": "10" }, { "name": "Reports", "type": "quality", "description": "12" }, { "name": "Accessibility", "type": "quality", "description": "9" }, { "name": "Mandatory Knowledge and Experience", "type": "quality", "description": "12" }, { "name": "Engagement", "type": "quality", "description": "5" }, { "name": "Acceptance and Testing", "type": "quality", "description": "5" }, { "name": "Moderation", "type": "quality", "description": "12" }, { "type": "price", "description": "15" }, { "name": "The Service", "type": "quality", "description": "20" }, { "name": "Training and support", "type": "quality", "description": "10" }, { "name": "Moderation", "type": "quality", "description": "12" }, { "name": "Reports", "type": "quality", "description": "12" }, { "name": "Accessibility", "type": "quality", "description": "9" }, { "name": "Mandatory Knowledge and Experience", "type": "quality", "description": "12" }, { "name": "Engagement", "type": "quality", "description": "5" }, { "name": "Acceptance & Testing", "type": "quality", "description": "5" }, { "type": "price", "description": "15" } ] }, "value": { "amount": 900000, "currency": "GBP" }, "contractPeriod": { "durationInDays": 1440 }, "hasRenewal": false, "submissionTerms": { "variantPolicy": "notAllowed" }, "hasOptions": false, "status": "cancelled" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UKM" }, { "region": "UKM" }, { "region": "UKM" } ], "deliveryLocation": { "description": "Scotland" }, "relatedLot": "1" } ], "submissionMethod": [ "electronicSubmission" ], "submissionMethodDetails": "https://www.publictendersscotland.publiccontractsscotland.gov.uk", "selectionCriteria": { "criteria": [ { "type": "suitability", "description": "All suppliers bidding for this requirement must submit a completed Single Procurement Document (SPD), which can be found within project 20258 on PCS-Tender.", "appliesTo": [ "supplier" ] }, { "type": "economic", "description": "SPD Q.4B.1.1: Bidders are required to provide statement of accounts or extracts relating to their business for the previous 3 years. Where any are risks identified by the Authority as part of the due diligence carried out on the above information the Authority may require bidders to provide additional information to demonstrate financial standing. Additional information can include but not be limited to: - parent company accounts (if applicable) - deeds of guarantee - bankers statements and references - accountants' references - management accounts - financial projections, including cash flow forecasts - details and evidence of previous contracts, including contract values - capital availability. Bidders who cannot provide suitable evidence of a secure financial standing may be excluded from the procurement. Q.4B.5.1 and Q.4B.5.2: It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commence of any subsequently awarded contract, the types and levels of insurance indicated below: Employers liability insurance: 5 000 000 GBP; Public liability insurance: 1 000 000 GBP; Professional indemnity insurance: 1 000 000 GBP.", "appliesTo": [ "supplier" ] }, { "type": "technical", "description": "SPD 4C.1.2 Please provide details of three relevant examples of services carried out during the last three years. 4.C.2 Bidders will be required to confirm details of the technicians or technical bodies such as ISO or equivalent who they can call upon, especially those responsible for quality control. Please provide examples such as the following: - Cyber Essentials - ISO 9001 - Quality Management Systems - ISO 27001 - Information Security Management - ISO 27017 - Code of practice for information security controls - ISO 27018 - Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors - UK Government 14 Cloud Security Principles Please state the relevance of any such educational and professional qualifications. 4C.6: Bidders will be required to confirm that they and/or the service provider have relevant educational and professional qualifications such as the following: ISO27001 or equivalent ITIL qualifications [Helpdesk, etc] or equivalent other professional qualifications relevant to the services outlined in the Contract Notice. Please state the relevance of any such educational and professional qualifications. And: 4C.6.1: Bidders will be required to confirm that they and/or the service provider's managerial staff have relevant educational and professional qualifications such as the following: ISO27001 or equivalent ITIL qualifications [Helpdesk, etc] or equivalent other professional qualifications relevant to the services outlined in the Contract Notice. Please state the relevance of any such educational and professional qualifications. 4C.7: Bidders will be required to confirm that they will employ environmental management measures that meet the following requirements: Compliance with the Waste Electrical and Electronic Equipment Directive (WEEE). 4C.10: Bidders will be required to confirm whether they intend to subcontract and, if so, for what proportion of the contract.", "appliesTo": [ "supplier" ] } ] }, "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "coveredBy": [ "GPA" ], "tenderPeriod": { "endDate": "2022-01-14T12:00:00Z" }, "submissionTerms": { "languages": [ "en" ] }, "awardPeriod": { "startDate": "2022-01-14T12:00:00Z" }, "bidOpening": { "date": "2022-01-14T12:00:00Z" }, "hasRecurrence": false, "contractTerms": { "hasElectronicOrdering": true, "electronicInvoicingPolicy": "allowed", "hasElectronicPayment": true }, "reviewDetails": "Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts: An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session." }, "parties": [ { "id": "GB-FTS-30253", "name": "National Procurement, NHS Scotland", "identifier": { "legalName": "National Procurement, NHS Scotland" }, "address": { "streetAddress": "Gyle Square (NSS Head Office), 1 South Gyle Crescent", "locality": "Edinburgh", "region": "UKM", "postalCode": "EH12 9EB", "countryName": "United Kingdom" }, "contactPoint": { "name": "Paul McKinney", "email": "paul.mckinney@nhs.scot", "url": "https://www.publictendersscotland.publiccontractsscotland.gov.uk" }, "roles": [ "buyer", "centralPurchasingBody" ], "details": { "url": "http://www.nss.nhs.scot/browse/procurement-and-logistics", "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883", "classifications": [ { "id": "BODY_PUBLIC", "scheme": "TED_CA_TYPE", "description": "Body governed by public law" }, { "id": "07", "scheme": "COFOG", "description": "Health" } ] } }, { "id": "GB-FTS-324", "name": "Sheriff Court House", "identifier": { "legalName": "Sheriff Court House" }, "address": { "streetAddress": "27 Chambers Street", "locality": "Edinburgh", "postalCode": "EH1 1LB", "countryName": "United Kingdom" }, "contactPoint": { "email": "edinburgh@scotcourts.gov.uk" }, "roles": [ "reviewBody" ] }, { "id": "GB-FTS-48724", "name": "The Common Services Agency, commonly known as NHS National Services Scotland, (\"NSS\")", "identifier": { "legalName": "The Common Services Agency, commonly known as NHS National Services Scotland, (\"NSS\")", "id": "NP50622" }, "address": { "streetAddress": "Gyle Square (NSS Head Office), 1 South Gyle Crescent", "locality": "Edinburgh", "region": "UKM", "postalCode": "EH12 9EB", "countryName": "United Kingdom" }, "contactPoint": { "name": "Paul McKinney", "email": "paul.mckinney@nhs.scot" }, "roles": [ "buyer", "centralPurchasingBody" ], "details": { "url": "http://www.nss.nhs.scot/browse/procurement-and-logistics", "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883", "classifications": [ { "id": "BODY_PUBLIC", "scheme": "TED_CA_TYPE", "description": "Body governed by public law" }, { "id": "07", "scheme": "COFOG", "description": "Health" } ] } }, { "id": "GB-FTS-48725", "name": "Care Opinion (Scotland) Limited", "identifier": { "legalName": "Care Opinion (Scotland) Limited" }, "address": { "streetAddress": "Office 5/15, Stirling University Innovation Park", "locality": "Stirling", "region": "UKM77", "postalCode": "FK9 4NF", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "sme" } }, { "id": "GB-FTS-179412", "name": "The Common Services Agency (more 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Scotland)" }, "links": [ { "rel": "canonical", "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000676273" }, { "rel": "canonical", "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000831340" } ], "language": "en", "awards": [ { "id": "008856-2022-NP50622-1", "relatedLots": [ "1" ], "status": "active", "suppliers": [ { "id": "GB-FTS-48725", "name": "Care Opinion (Scotland) Limited" } ] }, { "id": "042579-2026-NP506626-1", "relatedLots": [ "1" ], "status": "active", "suppliers": [ { "id": "GB-FTS-48725", "name": "Care Opinion (Scotland) Limited" } ] } ], "contracts": [ { "id": "008856-2022-NP50622-1", "awardID": "008856-2022-NP50622-1", "status": "active", "value": { "amount": 800000, "currency": "GBP" }, "dateSigned": "2022-04-01T00:00:00+01:00" }, { "id": "042579-2026-NP506626-1", "awardID": "042579-2026-NP506626-1", "status": "active", "value": { "amount": 1000000, "currency": "GBP" }, "dateSigned": "2026-04-01T00:00:00+01:00" 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