---
title: "Patient Carer Online Feedback Service"
ocid: "ocds-h6vhtk-02ffe4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ffe4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ffe4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ffe4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)"
published: "2026-05-08"
---

# Patient Carer Online Feedback Service

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)  
Current stage: Award  
OCID: ocds-h6vhtk-02ffe4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ffe4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02ffe4.json)

## Summary

The procurement process for the "Patient Carer Online Feedback Service" is undertaken by the Common Services Agency, known as Public Services Delivery Scotland (PSD Scotland), acting on behalf of The Scottish Government Planning and Quality Division. This tender falls under the IT services industry category and aims to provide a Patient/Carer feedback website for NHS Scotland. Classified as a services procurement, the process was executed using an open procedure. The contract, valued at £1,000,000 over a four-year term, has been awarded to Care Opinion (Scotland) Limited, and its status is marked as complete. The procurement occurred in the Edinburgh region, and the contract was signed on 1st April 2026.

This procurement presents significant business growth opportunities for IT service providers, especially those specialising in consultation, software development, and internet support. Firms with a focus on healthcare IT solutions, particularly those offering feedback systems and user engagement platforms, are well-suited to compete in similar tenders. Businesses capable of delivering high-quality service with expertise in training, support, accessibility, and moderation stand to benefit greatly. With considerable funding allocated over several years, engaging in such contracts allows businesses to solidify their presence in the market, ensuring stability and growth in the competitive public services sector.

## Notice

NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland.

### Lot Information

Lot 1

NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland. Additional information: The budget for the specification is 1000000 GBP over a 4 year term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/042579-2026 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 May 2026 |
| Submission deadline | 14 Jan 2022 |
| Future notice date | Not specified |
| Award date | 31 Mar 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £900,000 |
| Lots value | £900,000 |
| Awards value | Not specified |
| Contracts value | £1,800,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND) |
| Additional buyers | NATIONAL PROCUREMENT, NHS SCOTLAND; THE COMMON SERVICES AGENCY, COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND, (“NSS”) |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CARE OPINION (SCOTLAND |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 May 2026 at 13:38 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/042579-2026
- 1 Apr 2022 at 13:52 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/008856-2022
- 10 Dec 2021 at 14:14 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030829-2021

## Notice URLs

- http://publicservicesdelivery.scot/about/procurement/
- http://www.nss.nhs.scot/browse/procurement-and-logistics
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000676273
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000831340
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883
- https://www.publictendersscotland.publiccontractsscotland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ffe4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02ffe4.json.