---
title: "Debt Collection Services - Live Debt"
ocid: "ocds-h6vhtk-03001b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03001b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03001b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03001b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DWR CYMRU CYFYNGEDIG"
published: "2023-01-23"
---

# Debt Collection Services - Live Debt

Buyer: DWR CYMRU CYFYNGEDIG  
Current stage: Award  
OCID: ocds-h6vhtk-03001b

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## Summary

The buying organization Dwr Cymru Cyfyngedig is seeking an agency to provide Debt Collection Services - Live Debt. The procurement process is currently in the award stage. The industry category is collection agency services, and the location is in Cardiff, UK. The tender, with the title Debt Collection Services - Live Debt, uses a selective procurement method with a negotiated procedure. Key dates include the contract award on 29th April 2022.

This procurement process for Debt Collection Services - Live Debt by Dwr Cymru Cyfyngedig provides business growth opportunities for agencies specializing in collection services. The tender has options for an initial 3-year contract with possible extensions, allowing for a total duration of 5 years. Businesses with expertise in debt collection, service quality, commission rates, and implementation are well-suited to compete. The potential value of the awarded contracts is £937,500.00 GBP.

## Notice

DCC is seeking an agency to provide Debt Collection Services - Live Debt. The agency will specialise in retrieving money owed by DCC's customers. DCC will send unrecovered customer debt (domestic and commercial) to the agency once internal processes have been exhausted, or where it is considered that this has the best prospect of recovery. The agency will deliver the services and quality performance DCC requires for its customers, including identifying affordability issues, encouraging customer take-up of appropriate tariffs and commit to activity and quality performance metrics.

### Lot Information

Live Debt 1st Placement

Debt Collection Services - Live Debt

Options: The agreement will be for an initial 3 year period with the option to extend for a further 2 years (1 year + 1 year) at the sole discretion of DCC. This means a possible total duration of 5 years if all options are taken.

Live Debt 2nd Placement

Debt Collection Services - Live Debt

Options: The agreement will be for an initial 3 year period with the option to extend for a further 2 years (1 year + 1 year) at the sole discretion of DCC. This means a possible total duration of 5 years if all options are taken.

Lot 3

Lot 3: Specialist Debt Collection

Options: The agreement will be for an initial period of 3 years with the option to extend for a further 2 years (1 year + 1 year) at the sole discretion of DCC. This means a possible total duration of 5 years if all options are taken.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002009-2023 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jan 2023 |
| Submission deadline | 14 Jan 2022 |
| Future notice date | Not specified |
| Award date | 28 Apr 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £937,500 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Active, Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DWR CYMRU CYFYNGEDIG |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF3 0LT |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Trowbridge |
| Westminster constituency | Cardiff East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | ADVANTIS CREDIT; ORBIT CREDIT SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79940000 - Collection agency services

## Release History

- 23 Jan 2023 at 13:40 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002009-2023
- 10 Dec 2021 at 22:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030884-2021

## Notice URLs

- http://www.dwrcymru.com
- https://dwrcymru-welshwater.bravosolution.co.uk
- https://dwrcymru-welshwater.bravosolution.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03001b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03001b.json.