--- title: "PRELIMINARY MARKET ENGAGEMENT - Contact Centre Solution" ocid: "ocds-h6vhtk-0300da" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0300da" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0300da.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0300da.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "THE COUNCIL OF THE BOROUGH OF KIRKLEES" published: "2021-12-14" --- # PRELIMINARY MARKET ENGAGEMENT - Contact Centre Solution Buyer: THE COUNCIL OF THE BOROUGH OF KIRKLEES Current stage: Planning OCID: ocds-h6vhtk-0300da [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0300da) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0300da.json) ## Summary The Council of the Borough of Kirklees is initiating a Preliminary Market Consultation (PMC) for a Contact Centre Solution. This procurement falls under the telecommunications system category and is aimed at upgrading the current contact centre capabilities to meet modern demands. Interested vendors should note that the responses to the PMC must be submitted by 13:00 on 7 January 2022. Further procurement opportunities are expected to be issued early in 2022 as part of this process, with the delivery location set in Kirklees District, West Yorkshire, UK. This tender represents an excellent opportunity for businesses specialising in communication software, particularly those offering multimedia packages or telephony solutions. Vendors that can provide innovative solutions tailored to meet diverse user needs and expectations would be particularly well-suited to compete. Engaging in this early consultation phase will allow businesses to propose insights and shape the upcoming procurement process effectively. ## Notice Kirklees Council is looking to upgrade its Contact Centre solution which includes telephony and automated switchboard, to one which meets the needs of a modern Council and prioritises the diverse needs, expectations and contact preferences of our Service users. ### Lot Information Lot 1 Kirklees Council is undertaking a Preliminary Market Consultation (PMC). This is not an Invitation to tender or request for formal expressions of interest. The Council, as Contracting Authority is issuing a request for information only to assess the reaction of the market and thus make any future procurement process more focused and efficient. The purpose of this PMC is to alert potential suppliers to an opportunity in relation to supply of the current contact centre solution (telephony and automated switchboard) that is likely to be issued to market early in 2022. The contract value for this project is unknown at this stage, therefore this PIN is being issued to ensure that any subsequent procurement process undertaken following this PMC is compliant should the contract be valued at above the threshold for Goods and Services. The Council would like to gain information from the market to shape the future procurement process. Further information on the PMC and response questionnaire is available for interested organisations to access on the YORtender website (https://yortender.eu-supply.com). Additional information: Further information on this process is available through the regional procurement portal https://yortender.eu-supply.com Responses to the PMC must be made via YORtender no later than 13:00 on 7 January 2022. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/031075-2021 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Dec 2021 | | Submission deadline | Not specified | | Future notice date | 28 Feb 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE COUNCIL OF THE BOROUGH OF KIRKLEES | | Locality | HUDDERSFIELD | | Post town | Huddersfield | | Postcode | HD1 2TA | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE44 Calderdale and Kirklees | | Local authority | Kirklees | | Electoral ward | Newsome | | Westminster constituency | Huddersfield | | Delivery location | TLE44 Calderdale and Kirklees | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 48 - Software package and information systems ### Codes - 32524000 - Telecommunications system - 48500000 - Communication and multimedia software package - 48510000 - Communication software package ## Release History - 14 Dec 2021 at 12:06 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/031075-2021 ## Notice URLs - http://www.kirklees.gov.uk - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104104 - https://uk.eu-supply.com/ctm/Supplier/Documents/Folder/32678 - https://yortender.eu-supply.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0300da. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0300da.json.