--- title: "Consolidated Online Retail Solution (CORS)" ocid: "ocds-h6vhtk-030163" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030163" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-030163.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-030163.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "TISL LIMITED TRADING AS RAIL DELIVERY GROUP" published: "2021-12-15" --- # Consolidated Online Retail Solution (CORS) Buyer: TISL LIMITED TRADING AS RAIL DELIVERY GROUP Current stage: Planning OCID: ocds-h6vhtk-030163 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030163) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-030163.json) ## Summary The procurement process is being conducted by TISL Limited, trading as Rail Delivery Group, for an initiative titled "Consolidated Online Retail Solution (CORS)" within the automatic fare collection industry. This procurement is in the planning stage, with a focus on providing a national online retail solution for Great Britain rail tickets. Interested suppliers should note that a key date is set for the submission of a Market Engagement Questionnaire by midday on 12th January 2022, and there will be an Open Day on 17th January 2022 to discuss the tender further. This tender presents a significant opportunity for businesses specialising in digital retail solutions, particularly those with experience in e-commerce within the transport sector. Companies that can offer responsive web and app capabilities, integrated payment solutions, and customer service support are well-suited to compete. The initiative aims to modernise the ticketing process, aligning with the strategic vision introduced by the Williams-Shapps Plan for Rail, and is likely to favour enterprises that can demonstrate innovation and a commitment to enhancing the customer journey in rail travel. ## Notice This PIN has been issued by Train Information Services (TISL) Limited, trading as Rail Delivery Group (RDG) under the auspices of its members Train Operating Companies who operate main line passenger train services in the United Kingdom (TOCs). RDG may look to procure an online national rail ticket retailing solution for the sale/purchase of Great Britain (GB) Rail tickets, the key functions of the service may include: 1. Responsive Web and app capability from journey plan to purchase flow; 2. Associated services such as payment, refunds and compensation; 3. Contact centre applications, customer service, telesales and aftersales support; 4. Capability to be integrated into the broader ecosystem of digital customer & marketing services & other industry systems, This Periodic Indicative Notice (PIN) acts to instigate the following: - to allow RDG to reduce the tendering periods if a procurement exercise is commenced - to provide advance notice to the market of an imminent procurement activity to procure a new National Online Retail Solution - UK Rail, - to provide an initial outline of the scope of services, & to - allow participants to take part in a market sounding exercise, prior to the commencement of the procurement. In line with the expectations of the Williams-Shapps Plan for Rail, RDG expects to novate the contracts associated with this solution to an appropriate company within Great British Railways. ### Lot Information Lot 1 This PIN has been issued by Train Information Services (TISL) Limited, trading as Rail Delivery Group (RDG) under the auspices of its members Train Operating Companies who operate main line passenger train services in the United Kingdom (TOCs). RDG brings together the companies that run Britain's railway - Train Operating Companies (TOCs) - into a single team with one goal, to deliver a better railway. Modernising ticketing and improving the customer journey are top priorities for passengers and the industry. All the passenger and freight rail companies are members of the RDG, as well as Network Rail and HS2. RDG provides services and support to enable our members to succeed in transforming and delivering a successful railway, benefiting passengers, taxpayers and the economy. RDG manages a large number of data services and systems that are fundamental to the retail of train tickets across the UK. Some examples: - Timetable data of all UK Rail passenger services; - Product Management Service that contains all UK Rail fares; - National Reservation Service; - National Rail Enquiries; - Central Back Office for Smart Ticketing; - Lennon that captures all UK Rail ticket sales; - ORCATS that apportions ticket sales back to the TOCs. RDG may procure a National Online Retail Solution with a view of delivering a 'best of class' retail service that would align to the strategic vision for Online Retail Services for GB Rail Tickets going forward, we expect that a new service would be; A cost effective, market leading, online ecommerce service, that will: * Make it simple for customers to plan their travel, pay for travel, and keep informed about their journey. * Remain market leading, with ongoing investment and roadmap, to offer a best in class ecommerce experience. * Integrate into our wider digital customer experience. * Support our retail strategy objectives, particularly around migration to digital and account based fares. * Be appropriate for RDG investment appetite and team size. * Enterprise-grade solution, meeting relevant security, accuracy, performance and availability targets. * Ability to seamlessly integrate content from other suppliers with different specialisms. Suppliers intending to take part in the Market Engagement should notify RDG of their intention by email to: cors.procurement@raildeliverygroup.com Suppliers will be issued with a Memorandum of Information (MOI) detailing a high-level summary of the proposed scope and a summary of the procurement process. In addition, RDG will issue separately a Market Engagement Questionnaire which will look to pose a series of questions which aim to provide RDG with greater market awareness of existing capabilities prior to commencing the procurement exercise. Information enclosed in the questionnaire form will be treated in the strictest confidence, suppliers should note that RDG may use the information provided to help inform the procurement exercise, the requirements and any other associated approach. The deadline for return of the questionnaire is 12:00 (GMT) midday on the 12th January 2022, those who miss the deadline can still forward the information, but RDG reserve the right to either ex/include the details for consideration. RDG will hold a supplier 'Open Day' and/or a series of one to one sessions (which may be conducted virtually by mutual agreement) with those suppliers who are interested in taking part. The OPEN day will take place on the 17th January 2022 with one to one sessions from the 18th January 2022, details of how to request a slot can be found in the Memorandum of Information which will be shared post expressions of interest. Due to the current Covid-19 pandemic it maybe that any interface with RDG will be delivered remotely. This PIN notice does not commit RDG to conduct the procurement exercise, tenderers who incur costs as a result of this notice do so under at their own risk. In line with the expectations of the Williams-Shapps Plan for Rail, RDG expects to novate the contracts associated with this solution to an appropriate company within Great British Railways. Renewal: Agreements may be extended for up to a further four years, either as whole or as increments, up to a total of eight years. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/031212-2021 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Dec 2021 | | Submission deadline | Not specified | | Future notice date | 31 Mar 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TISL LIMITED TRADING AS RAIL DELIVERY GROUP | | Locality | LONDON | | Post town | Central London | | Postcode | EC1A 4HD | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | City of London | | Electoral ward | Aldersgate | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 22 - Printed matter and related products - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 34 - Transport equipment and auxiliary products to transportation - 60 - Transport services (excl. Waste transport) - 63 - Supporting and auxiliary transport services; travel agencies services ### Codes - 22459000 - Tickets - 30144400 - Automatic fare collection - 34940000 - Railway equipment - 34980000 - Transport tickets - 60210000 - Public transport services by railways - 63512000 - Sale of travel tickets and package tours services ## Release History - 15 Dec 2021 at 11:00 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/031212-2021 ## Notice URLs - http://www.raildeliverygroup.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030163. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-030163.json.