---
title: "CfT - C1110 Customer Billing and Contact (CBC) Renewal and Implementation Programme"
ocid: "ocds-h6vhtk-030255"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030255"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-030255.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-030255.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "NI WATER AND ITS SUBSIDIARIES"
published: "2022-03-10"
---

# CfT - C1110 Customer Billing and Contact (CBC) Renewal and Implementation Programme

Buyer: NI WATER AND ITS SUBSIDIARIES  
Current stage: Tender  
OCID: ocds-h6vhtk-030255

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030255)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-030255.json)

## Summary

NI Water and its subsidiaries are currently soliciting tenders for the "C1110 Customer Billing and Contact (CBC) Renewal and Implementation Programme," aimed at securing a prime delivery partner for customer contact and billing services. This procurement, which falls under the IT services category, has an estimated value of £55 million and is classified under CPV code 72000000. The tender process is in the active stage, with submissions due by 22 April 2022. The contract is expected to last for an initial period of seven years with options for extensions, reflecting a long-term commitment to enhancing customer service operations.

This tender presents significant opportunities for businesses specialising in IT services, particularly those with expertise in customer contact systems and software development. Companies capable of providing innovative solutions in billing, debt management, and channel services, plus those adept in software programming and consultancy, will find themselves well-suited to compete. The successful service provider will play a crucial role in modernising NI Water's customer engagement, paving the way for businesses to demonstrate their capabilities in delivering cutting-edge technology solutions and enhanced service functionalities.

## Notice

NI Water is seeking, through a single procurement process, to award to a prime delivery partner to provide and support Customer contact, billing, collection and channel services and solutions for NI Water.

### Lot Information

Lot 1

NI Water is seeking, through a single procurement process, to award to a prime delivery partner to provide and support Customer contact, billing, collection and channel services and solutions for NI Water.

Options: The initial period of this contract is 7 years with the option to extend for a total of 3 years, therefore the renewal is expected within 7-10 years.

Renewal: The initial period of this contract is 7 years with the option to extend for a total of 3 years, therefore the renewal is expected within 7-10 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006629-2022 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Mar 2022 |
| Submission deadline | 22 Apr 2022 |
| Future notice date | 7 Feb 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | The initial period of this contract is 7 years with the option to extend for a total of 3 years, therefore the renewal is expected within 7-10 years. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £55,000,000 |
| Lots value | £55,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NI WATER AND ITS SUBSIDIARIES |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT14 6TE |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Chichester Park |
| Westminster constituency | Belfast North |
| Delivery location | TLN Northern Ireland |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72200000 - Software programming and consultancy services
- 72230000 - Custom software development services
- 72260000 - Software-related services
- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services

## Release History

- 10 Mar 2022 at 17:04 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006629-2022
- 16 Dec 2021 at 15:25 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/031454-2021

## Notice URLs

- https://etendersni.gov.uk
- https://etendersni.gov.uk/
- https://etendersni.gov.uk/epps

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030255. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-030255.json.