---
title: "Provision of E-procurement System Service Desk Support"
ocid: "ocds-h6vhtk-030462"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030462"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-030462.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-030462.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DEPARTMENT FOR TRANSPORT"
published: "2022-03-18"
---

# Provision of E-procurement System Service Desk Support

Buyer: DEPARTMENT FOR TRANSPORT  
Current stage: Award  
OCID: ocds-h6vhtk-030462

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030462)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-030462.json)

## Summary

The Department for Transport (DfT) is seeking a tender for the "Provision of E-procurement System Service Desk Support", which falls under the services category with a classification of helpdesk services. The procurement method used for this open contract allows for broad participation, and the initial contract value is set at £240,000. The tender process is currently in the active stage, with a bid submission deadline of 24th January 2022. The services will be delivered to the DfT's office located in London, UK, and could potentially be extended for a total of 24 months through options for extension.

This tender presents an excellent opportunity for businesses in the IT services and support sector, particularly those specialising in helpdesk systems and e-procurement solutions. Companies that possess a keen understanding of the nuances involved in transitioning e-sourcing systems and offering ongoing support would be well-positioned to compete. The successful bidder will assist the DfT in effectively utilising the Jaggaer e-sourcing platform, potentially allowing them to establish a strong partnership with a key governmental authority while also expanding their portfolio of public-sector contracts.

## Notice

This notice confirms the award of a contract for the Provision of E-procurement System Service Desk Support to the Department for Transport

### Lot Information

Lot 1

The contract is for the provision of a focused team of advisors and helpdesk type support for the Jaggaer e-sourcing platform to provide ongoing support for a time limited period whilst the DfT in-house resource builds knowledge.

Options: The contract includes the provision of two options for extension of 6 months to the existing 12 month term per option (12+6+6)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007507-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2022 |
| Submission deadline | 24 Jan 2022 |
| Future notice date | Not specified |
| Award date | 25 Feb 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £240,000 |
| Lots value | £240,000 |
| Awards value | Not specified |
| Contracts value | £120,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR TRANSPORT |
| Locality | LONDON |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCENTURE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253100 - Helpdesk services

## Release History

- 18 Mar 2022 at 22:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/007507-2022
- 21 Dec 2021 at 22:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/031979-2021

## Notice URLs

- https://dft.app.jaggaer.com/web/login.html
- https://www.gov.uk/government/organisations/department-for-transport
- https://www.gov.uk/government/publications/department-for-transport-procurement-process

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030462. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-030462.json.