---
title: "Workforce Management Software and Implementation"
ocid: "ocds-h6vhtk-0304b9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0304b9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0304b9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0304b9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SOUTH WEST WATER LTD"
published: "2024-02-23"
---

# Workforce Management Software and Implementation

Buyer: SOUTH WEST WATER LTD  
Current stage: Award  
OCID: ocds-h6vhtk-0304b9

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## Summary

South West Water and Bristol Water are procuring a workforce management software and implementation services for their "Customer Led Intelligent Operations" programme. The procurement includes three lots: Software, System Integration, and Business Implementation / Change Management. The estimated total value of the contract is between £11.3m and £13.9m. The procurement method is a selective negotiated procedure with prior call for competition. The organisations aim to maximise customer experience and improve operations through adopting best practice techniques.

This tender offers an opportunity for software development, consulting, and IT services companies to compete for contracts with South West Water and Bristol Water. Businesses proficient in mobile workforce and job management systems, system integration, and change management are well-suited to bid for the lots. The contract signing deadline is 20th February 2024. The procurement stage is in the award phase, and the tender has been categorised under IT services. Interested providers can contact groupprocurement@pennon-group.co.uk for review details.

## Notice

South West Water's "Customer Led Intelligent Operations" (CLIO) programme objectives include maximising the customer experience, developing our people and our business. We aim to achieve these by improving our communication channels, improving the accuracy and timeliness of information, and adopting best practice techniques across all aspects of our operations. The first phase of CLIO requires a 'Mobile Workforce and Job Management System' (WFM) to replace the current ageing systems. The new solution is expected to provide a far greater scope than the current WFM systems. The requirements of the WFM is split into 3 Lots: Lot 1 - Software Lot 2 - System Integration Lot 3 - Business Implementation / Change Management

### Lot Information

Software

A commercially available off-the-shelf WFM system on both desktop and mobile devices to support 9 key functional areas: - Asset Management - Planning & Scheduling - Work Management - Customer Management - Materials Management - People Management - Financial Management - Graphical views - MI & Analysis

Options: It is expected that the agreement will have options for extensions.

Renewal: It is expected that the agreement will be subject to renewals following successful integration and implementation.

System Implementation

To work with SWW and relevant others as required (e.g. suppliers successful in other Lots) as a SI partner to deliver a configured solution to meet the business requirements as detailed in the tender's Software Specification.

Options: It is expected that the agreement will be subject to renewals if required by the contracting entity/entities.

Business Implementation

To work with SWW and relevant others as required (e.g. suppliers successful in other Lots) as a change partner to deliver the expected benefits from a deployed and configured solution to meet the business requirements as detailed in the Software Specification.

Options: It is expected that the agreement will be subject to renewals if required by the contracting entity/entities.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005922-2024 |
| Notice type | Planning Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Feb 2024 |
| Submission deadline | 19 Sep 2022 |
| Future notice date | 28 Feb 2022 |
| Award date | 20 Feb 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH WEST WATER LTD |
| Additional buyers | BRISTOL WATER PLC; SOUTH WEST WATER LIMITED |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS13 7AT |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | St Loyes |
| Westminster constituency | Exmouth and Exeter East |
| Delivery location | TLK South West (England), TLK1 Gloucestershire, Wiltshire and Bristol/Bath area, TLK11 Bristol, City of |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
- 72227000 - Software integration consultancy services
- 72263000 - Software implementation services

## Release History

- 23 Feb 2024 at 10:39 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005922-2024
- 25 Jul 2022 at 10:11 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/020109-2022
- 22 Dec 2021 at 13:00 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/032066-2021

## Notice URLs

- http://www.bristolwater.co.uk
- https://esourcing.bristolwater.co.uk/
- https://www.pennon-group.co.uk/
- https://www.southwestwater.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0304b9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0304b9.json.