--- title: "R&M171 Voice of the Customer - Market Engagement" ocid: "ocds-h6vhtk-0305d7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0305d7" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0305d7.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0305d7.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY" published: "2021-12-24" --- # R&M171 Voice of the Customer - Market Engagement Buyer: SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY Current stage: Planning OCID: ocds-h6vhtk-0305d7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0305d7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0305d7.json) ## Summary The UK Health Security Agency (UKHSA) is currently in the planning stage of a procurement process titled "R&M171 Voice of the Customer - Market Engagement." This initiative falls under the category of market research services and is focused on exploring best-in-class solutions for a Voice of the Customer programme. Located in London, the UKHSA is inviting expressions of interest from qualified suppliers, with a Request for Information (RFI) expected to be published in the first week of January 2022. It is important to note that the preliminary market engagement is not defined as negotiation and any future competitive tender process will remain open. This tender presents a significant opportunity for businesses specialising in market research, customer experience platforms, or consultancy services tailored to voice of the customer initiatives. Companies that excel in customer satisfaction surveys and those experienced in continuous feedback mechanisms would be particularly well-suited to engage in this tender process. Involvement in this preliminary market consultation may help businesses align their offerings with the UKHSA's needs and enhance their chance of success in the forthcoming competitive tender. ## Notice The UKHSA is seeking to engage with the market in order to gain knowledge & understanding regarding the range of potential solutions and best in class approaches to Voice of the Customer programmes that provide continuous customer experience feedback, in advance of a potential sourcing project to procure a suitably qualified supplier (or suppliers) to develop, alongside the Insight team, a new VoTC programme ### Lot Information Lot 1 The UK Health Security Agency wishes to explore the market, identify interest, and learn about best in class solutions from suitably qualified suppliers (or an optimal combination of suppliers) to develop and provide a Voice of the Customer programme. We're inviting initial expressions of interest and are intending to publish a Request for Information in the 1st week of Jan, which we encourage interested parties to complete. To support the development of our thinking and help to refine our requirements and shape our strategy for a potential competitive tender process we may choose to follow up on submitted RFI's with selected respondents and undertake some soft market testing. At this stage we are only undertaking preliminary market engagement. This will not be defined as negotiation and any future tender process will remain an open competitive process. These preliminary market consultations are being carried out under the provisions of Regulation 40 of the Public Contracts Regulations 2015 (SI 2015/102). Involvement in this soft market testing exercise will not preclude a participant from participating in any future tender process nor is it a pre-requirement for involvement in any forthcoming tender. Additional information: The VOTC programme is UKHSA's continuous customer experience feedback programme. It is an essential tool in enabling us to monitor how customers feel about the service we provide, to spot issues and resolve them, to hold contractors to account, to understand customer experience, behaviours and the link between these, and to make improvements to our service based on research insight. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/032352-2021 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Dec 2021 | | Submission deadline | Not specified | | Future notice date | 24 Dec 2021 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY | | Locality | LONDON | | Post town | South West London | | Postcode | SW1P 3JR | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79310000 - Market research services - 79342311 - Customer satisfaction survey ## Release History - 24 Dec 2021 at 15:57 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/032352-2021 ## Notice URLs - http://health.atamis.co.uk - https://www.gov.uk/government/organisations/uk-health-security-agency ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0305d7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0305d7.json.