---
title: "Out of Hours Call Handling and Social Media Monitoring Services"
ocid: "ocds-h6vhtk-030662"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030662"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-030662.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-030662.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "OUT OF HOURS CALL HANDLING AND SOCIAL MEDIA MONITORING SERVICES"
published: "2021-12-30"
---

# Out of Hours Call Handling and Social Media Monitoring Services

Buyer: OUT OF HOURS CALL HANDLING AND SOCIAL MEDIA MONITORING SERVICES  
Current stage: Planning  
OCID: ocds-h6vhtk-030662

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-030662.json)

## Summary

The procurement process is initiated by Hyde Housing Association, seeking tender proposals for "Out of Hours Call Handling and Social Media Monitoring Services". This planned tender falls under the category of telephone-answering services within the broader services industry. The anticipated value of the contract is £10,000,000, and the delivery location is designated as the United Kingdom. Interested parties should be aware that a formal invitation to tender is expected to be published throughout 2022, with an indicative deadline for future notice set for 1st February 2022.

This tender presents a valuable opportunity for businesses specialising in call handling and social media monitoring services, especially those with experience in managing out-of-hours operations. Companies that can demonstrate technical capability and have staff with relevant qualifications will be well-suited to compete. Furthermore, businesses that are familiar with framework agreements may find this tender particularly advantageous, given the planned creation of a framework as part of the procurement process.

## Notice

This Prior Indicative Notice is to advertise Hyde Housing Association's intention to invite tenders for the provision of an out of hours telephone call handling and social media monitoring service via a framework to be created by Hyde resultant from the invitation to tender expected to be published during the remainder of 2022.

### Lot Information

Lot 1

This Prior Indicative Notice is to advertise Hyde Housing Association's intention to invite tenders for the provision of an out of hours telephone call handling and social media monitoring service via a framework to be created by Hyde resultant from the invitation to tender expected to be published during the remainder of 2022. Additional information: This PIN is to advertise Hyde Housing Association's intention to invite tenders for the provision of an out of hours telephone call handling and social media monitoring service via a framework to be created by Hyde resultant from the invitation to tender expected to be published during the remainder of 2022.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032491-2021 |
| Notice type | Planning Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Dec 2021 |
| Submission deadline | Not specified |
| Future notice date | 1 Feb 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,000,000 |
| Lots value | £10,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OUT OF HOURS CALL HANDLING AND SOCIAL MEDIA MONITORING SERVICES |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9EQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 30 Dec 2021 at 16:05 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/032491-2021

## Notice URLs

- https://hyde.delta-esourcing.com/delta/mainMenu.html
- https://hyde.delta-esourcing.com/delta/viewNotice.html?noticeId=653322975

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030662. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-030662.json.