---
title: "Project 3730 - The Consumer Council - Implementation of a Complaints Handling Database"
ocid: "ocds-h6vhtk-030741"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030741"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-030741.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-030741.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE CONSUMER COUNCIL"
published: "2022-01-21"
---

# Project 3730 - The Consumer Council - Implementation of a Complaints Handling Database

Buyer: THE CONSUMER COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-030741

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030741)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-030741.json)

## Summary

The Consumer Council is currently engaged in a procurement process identified as Project 3730, focused on the implementation of a Complaints Handling Database. This initiative falls under the IT services industry category, specifically consulting, software development, and support. The procurement method is limited, and the overall contract has an estimated value of £149,529.09, with the contract period being extended until 30 September 2023. The service provision primarily targets locations within the United Kingdom, and key deadlines include a minimum standstill period of 10 calendar days before the award of the contract, enabling a fair competition environment.

This tender presents significant opportunities for growth, particularly for businesses specialising in IT services, software development, and database management. Small and medium enterprises (SMEs) capable of providing robust software solutions and ongoing support would be particularly well-suited to compete for this contract. As the Consumer Council seeks to enhance its service delivery through effective complaint management, firms with relevant experience and innovative technology solutions will find this a compelling opportunity to partner with a public authority.

## Notice

The Consumer Council is placing this voluntary transparency notice to alert economic operators of its intention to modify the Provision of DNA Expert System contract in accordance with Regulation 72 (1) (b) of the Public Contracts Regulations 2015. This transparency notice does not place any obligation on the Authority to enter into this modification.

### Lot Information

Lot 1

The Consumer Council have a contract with Entegraty for 14 licenses to Sage CRM and for maintenance and support.

Options: This contract commenced on 1 April 2011 for 1 year. Options for 4 1 year extensions for licensing, support and maintenance.

### Procurement Information

To ensure continuity of service to the Consumer Council for their critical business functions whilst the requirement is retendered, it is permissible to rely on regulation 72(1)(b) - additional works, services or supplies "have become necessary" and were not included in the initial procurement and a change of supplier would not be practicable (for economic, technical or interoperability reasons) and would involve substantial inconvenience/duplication of costs. The total value of this modification is PS9907.72

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001808-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jan 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Mar 2011 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £149,529 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CONSUMER COUNCIL |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT2 8EN |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ENTEGRATY RAINBIRD SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 Jan 2022 at 10:04 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/001808-2022
- 5 Jan 2022 at 11:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000172-2022

## Notice URLs

- http://www.finance-ni.gov.uk
- https://etendersni.gov.uk/epps

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030741. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-030741.json.