---
title: "Telephony Replacement Solution"
ocid: "ocds-h6vhtk-0308bc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0308bc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0308bc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0308bc.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MIDLAND HEART"
published: "2023-01-04"
---

# Telephony Replacement Solution

Buyer: MIDLAND HEART  
Current stage: Award  
OCID: ocds-h6vhtk-0308bc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0308bc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0308bc.json)

## Summary

Midland Heart has recently awarded a contract for a Telephony Replacement Solution. The procurement process, initiated as a tender, aimed to replace outdated on-premise PBX systems with a cloud-based telephony solution. Midland Heart sought a platform to enhance digital interactions with customers and stakeholders and achieve strategic goals more efficiently. The contract was awarded to British Telecommunications PLC, and the procurement method used was an open procedure. The contract value was 107,448,300 GBP, and the date of award was 4th January 2023.

This public procurement opportunity presented by Midland Heart opens doors for businesses specializing in software packages and information systems. Companies offering cloud-based telephony solutions tailored for organisations aiming to enhance digital engagement are well-suited to compete. The contract period is active, with a duration of 1800 days and options for renewal. Businesses focusing on innovative cloud technologies and communication systems are encouraged to explore this tender to grow their market presence and contribute to Midland Heart's digital transformation goals.

## Notice

Midland Heart need to interact with their customers, suppliers and other stakeholders as effectively and efficiently as possible digitally across multiple channels to achieve their strategic aims. Their legacy on-premise PBX systems have become out of date and are not designed for new technologies or the ever-growing mobile workforce, and therefore require replacing with a resilient, cloud-based platform for the future. They are seeking a cloud-based telephony solution that will not only replace existing on-premise technology across their estate, but also act as an enabler for change delivering significant financial and non-financial benefits.

### Lot Information

Lot 1

Midland Heart need to interact with their customers, suppliers and other stakeholders as effectively and efficiently as possible digitally across multiple channels to achieve their strategic aims. Their legacy on-premise PBX systems have become out of date and are not designed for new technologies or the ever-growing mobile workforce, and therefore require replacing with a resilient, cloud-based platform for the future. They are seeking a cloud-based telephony solution that will not only replace existing on-premise technology across their estate, but also act as an enabler for change delivering significant financial and non-financial benefits.

Renewal: 5 further optional extension periods of 12 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000194-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jan 2023 |
| Submission deadline | 7 Feb 2022 |
| Future notice date | Not specified |
| Award date | 4 Jan 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £107,448,300 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MIDLAND HEART |
| Locality | BIRMINGHAM |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH TELECOMMUNICATIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 4 Jan 2023 at 16:01 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000194-2023
- 7 Jan 2022 at 17:00 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/000548-2022

## Notice URLs

- http://www.midlandheart.org.uk
- https://in-tendhost.co.uk/midlandheart/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0308bc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0308bc.json.