--- title: "Provision of a Waiting Well Support Service" ocid: "ocds-h6vhtk-0308bf" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0308bf" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0308bf.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0308bf.json" source: "Find A Tender Service" current_stage: "Award" buyer: "NHS WALES SHARED SERVICES PARTNERSHIP" published: "2022-01-07" --- # Provision of a Waiting Well Support Service Buyer: NHS WALES SHARED SERVICES PARTNERSHIP Current stage: Award OCID: ocds-h6vhtk-0308bf [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0308bf) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0308bf.json) ## Summary The NHS Wales Shared Services Partnership is leading a procurement process for the "Provision of a Waiting Well Support Service," aimed at providing essential health services to frail older individuals and vulnerable adults awaiting NHS treatments. This tender, dealing with health services in the UK, has reached the award stage, with the contract having been signed on 7th January 2022, valued at £900,000. The procurement was conducted through a limited method, without prior publication of a call for competition, indicating a focused approach to securing the qualified supplier, British Red Cross. This contract presents significant opportunities for businesses specialising in health and social care services, particularly those experienced in providing non-medical support and well-being initiatives. Companies that can offer practical and emotional assistance, as well as community engagement strategies, would be well-suited to compete in future tenders of this nature. With the pilot project planned for an initial period of one year, there is potential for long-term collaboration with NHS and local authorities, contributing to growth and enhancement of service delivery within the health sector. ## Notice NHS Wales Shared Services Partnership wish to inform the market that they intend to award a contract for Education Programme for the provision of a Waiting Well Support Service. ### Lot Information Lot 1 The provision of a Waiting Well service will offer continued support for frail older people and vulnerable adults who may require support at home while they await NHS treatment. The service will provide practical and emotional support through the employment of staff and the mobilisation of volunteers. The service will offer support to Health Board patients who have been waiting for two years or more for elective procedures or treatment from the NHS and through continued communication and reassurance, reduce the risk of reliance on emergency, acute and primary care health services and empower people to better self-manage their physical health and well-being as they continue to wait for treatment. It will work in conjunction with NHS and Local Authority services enabling people to engage with their local communities, which would otherwise prove difficult due to frailty or anxiety. The primary objectives for this service are to; - Support the service user whilst they await treatment and/or admission to hospital - Improve service user health and well-being - Facilitate or provide practical help in their own home - Connect service users with community-based services to support their well-being & reduce their anxiety Pastoral care will be offered within the service user's own home, initially on a face to face basis for up to six weeks, followed by a further period of telephone support for up to six weeks, dependent upon the assessed need of the person referred. The service contributes to the continued well-being of the service user awaiting treatment from their local hospital(s) and will maintain contact with the referrer and will liaise with them, as necessary. It will comprise health and well-being checks and will alert the referrer should there be any change or deterioration. The service will continue to be available during the wait for admission and/or treatment and will link with other services which may be able to provide any ongoing support either prior to or following treatment. The service will operate Monday to Friday, between 9am and 5pm (although this could be extended to provide a 7-day service) and will consist of two elements provided by a mixture of staff and volunteers: 1. Face to face practical and emotional support, individualised and delivered through weekly visits by a dedicated support worker 2. Welfare telephone support delivered by volunteers It should be noted that the contract will not provide personal care support. This contract will initially be for a one year period with a further 12 months extension option. This contract is a pilot for the Health Board to assess the successfulness of the service in its establishment. Options: This notice covers an option to extend for up to 12 months at the sole discretion of the Health Board. ### Procurement Information British Red Cross has extensive experience, through its delivery of health and social care services across Wales, of providing effective person-centred support to service users in multiple settings. Many of these established services are focused on supporting people through the provision of practical and emotional support, signposting and supported referral to maintain their independence and ability to better self-manage their health and well-being. This work is contingent on existing and established networks within the local communities of Cardiff and the Vale. The contract will be a pilot for one year to test the effectiveness of this support system and to establish whether long term provided is required. Based on the information outlined in this notice, the Health Board is applying a 10 day standstill period prior to awarding the contract. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/000551-2022 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Jan 2022 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 7 Jan 2022 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £900,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS WALES SHARED SERVICES PARTNERSHIP | | Locality | CARDIFF | | Post town | Cardiff | | Postcode | CF14 4HH | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL52 Cardiff and Vale of Glamorgan | | Local authority | Cardiff | | Electoral ward | Heath | | Westminster constituency | Cardiff North | | Delivery location | TLL22 Cardiff and Vale of Glamorgan | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | BRITISH RED CROSS | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services ## Release History - 7 Jan 2022 at 17:14 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000551-2022 ## Notice URLs - http://www.procurement.wales.nhs.uk - http://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0308bf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0308bf.json.