---
title: "Incident Management and Action Tracking solution"
ocid: "ocds-h6vhtk-030a29"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030a29"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-030a29.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-030a29.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "CTM PORTAL FOR THE NDA SHARED SERVICES ALLIANCE"
published: "2022-01-12"
---

# Incident Management and Action Tracking solution

Buyer: CTM PORTAL FOR THE NDA SHARED SERVICES ALLIANCE  
Current stage: Planning  
OCID: ocds-h6vhtk-030a29

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## Summary

Sellafield, a prominent entity within the UK nuclear industry, is initiating the procurement process for an "Incident Management and Action Tracking" solution to replace the existing ATLAS system. The project falls under the IT services industry category and is currently at the planning stage, with a deadline for supplier responses set for 28th January 2022. Suppliers are encouraged to demonstrate their capabilities to provide either partial or complete solutions that will fulfil Sellafield’s requirements, with emphasis on integrated functionality. Interested parties should submit their detailed responses to the designated contact, Derek Seal, prior to the stated deadline.

This procurement presents a significant opportunity for businesses specialising in IT services, particularly those focused on software development and consultancy. Companies with experience in delivering integrated digital solutions for incident management and compliance in regulated environments would be well-positioned to compete. The scale of the requirement, accommodating approximately 13,000 users with future scalability, indicates that both established players and innovative startups can contribute to enhancing Sellafield's operational efficiency while fostering business growth through the provision of advanced solutions.

## Notice

The scope is for a computerised Incident Management and Action Tracking solution to replace the current ATLAS system. The scope of this requirement may include but is not limited to the following: * A digital/computerised solution which provides the following integrated functionality: o Incident Management recording (including accident book) o Action Management and Tracking o Task Management and Tracking o Web based portal for supply chain/partner access to the solution o Display Screen Equipment (DSE) assessments o Observations and Observational Recording o Assurance and recording of Assurance Activities o Organisational Learning and development o Analytics, Reporting and Trending

### Lot Information

Lot 1

BACKGROUND -- LANDSCAPE Sellafield has been nearly 80 years in the making. A pioneer for the UK's nuclear industry, it supported national defence, generated electricity for nearly half a century, and developed the ability to safely manage nuclear waste. Each chapter of Sellafield's history delivered great benefit for the country while creating a complex nuclear clean-up challenge for which there are no blueprints. Today, Sellafield covers 6 square kilometres and is home to more than 200 nuclear facilities and the largest inventory of untreated nuclear waste in the world. From cleaning-up the country's highest nuclear risks and hazards to safeguarding nuclear fuel, materials and waste, our mission is nationally important. Our purpose is to keep Sellafield safe and secure, cleaning-up the site to a defined end state. SCOPE OF REQUIREMENT The purpose of this PIN is to understand the capability and capacity of the Incident Management and Action Tracking market. This information will then be used to help determine Sellafield's overall approach and any future acquisition strategy in relation to a replacement solution for the existing ATLAS System. Interested parties are requested to provide information on how your Company could provide part or all of the technology required. Interested parties should refer to the Additional Information section VI.3) in this notice which details the response requirements of this PIN. The opportunity is for the supply and implementation of a solution to replace ATLAS with a single, integrated or modular solution to deliver Incident Management and Action Tracking capabilities together with Observations, Assurance, Organisational Learning and DSE capabilities. The initial scope will be for up to approx. 13000 users, but the solution must be capable of scaling beyond this number if required. We are looking to use the replacement solution for: * The recording and managing incidents/near misses * The recording and managing of actions/tasks/escalations arising from an incident/near miss * The escalation of incidents/near misses via internal hierarchies and to external regulators * To define, capture and document incidents/near misses against a standard set of categories/sub-categories and hierarchies via a wide variety of devices (PC's, Laptops, Handheld etc) * Users to undertake DSE Assessments across multiple device types and for the recording and managing of DSE Assessment outcomes * Recording and managing different types of observations/observed activities providing feedback loops and highlighting trends and behavioural issues which may affect safety/risk reduction/performance * Document/output records produced within the solution as PDF-A The required solution will need to cater for the following options: 1. Import/Export data from/to a variety of applications e.g., MS-Excel, MS-Sharepoint, Qlikview/Power BI 2. Provide automated workflow for approvals and escalations (both internally and to external regulators) 3. Provide storage capabilities (or output of record data) which allows for data to be retained according to current records retention requirements (Currently, Records are stored within the solution for 6 years, but should remain accessible for 30 years) 4. Provide for classification of data up to and including OFFICIAL-SENSITIVE 5. Provide for either a fully integrated solution which caters for the whole of our requirements or a modular solution with clearly defined boundaries and interfaces which caters for specific requirements e.g. DSE 6. The solution should ideally be based on a resilient architect with built in redundancy to ensure maximum availability.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000913-2022 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jan 2022 |
| Submission deadline | Not specified |
| Future notice date | 13 Jan 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CTM PORTAL FOR THE NDA SHARED SERVICES ALLIANCE |
| Locality | SEASCALE |
| Post town | Carlisle |
| Postcode | CA20 1PG |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD1 Cumbria |
| ITL 3 | TLD13 Cumberland |
| Local authority | Cumberland |
| Electoral ward | Gosforth |
| Westminster constituency | Whitehaven and Workington |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72200000 - Software programming and consultancy services

## Release History

- 12 Jan 2022 at 16:12 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/000913-2022

## Notice URLs

- https://sharedsystems.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=15403&B=SELLAFIELD
- https://sharedsystems.eu-supply.com/ctm/Company/CompanyInformation/Index/3510
- https://www.gov.uk/government/case-studies/shared-services-alliance-ssa-for-nuclear-decommissioning-estate

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030a29. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-030a29.json.