---
title: "Communications Operating Model Review"
ocid: "ocds-h6vhtk-030b83"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030b83"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-030b83.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-030b83.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MINISTRY OF DEFENCE - DEFENCE EQUIPMENT AND SUPPORT"
published: "2022-01-14"
---

# Communications Operating Model Review

Buyer: MINISTRY OF DEFENCE - DEFENCE EQUIPMENT AND SUPPORT  
Current stage: Award  
OCID: ocds-h6vhtk-030b83

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## Summary

The procurement process for the "Communications Operating Model Review" was conducted by the Ministry of Defence - Defence Equipment and Support, based in Bristol, UK. This tender falls under the category of business analysis consultancy services and is classified as a limited procurement method, specifically awarded without prior publication of a call for competition. The procurement is complete, with the contract signed on 2nd November 2021, valued at £85,000. This project aimed to enhance communication strategies within Defence Equipment and Support, addressing challenges influenced by the COVID-19 pandemic and the shift towards digital communication.

This tender presents significant opportunities for businesses, particularly those specialising in consultancy services focused on communication strategies, organisational efficiency, and stakeholder engagement. Small to medium-sized enterprises (SMEs) with expertise in developing tailored communication models and strategies could find themselves well-suited to engage in similar future tenders. Additionally, firms capable of innovating through digital communication channels and assessing employee engagement could leverage their skills effectively through upcoming procurement opportunities in the public sector.

## Notice

Ensuring a fit for purpose communications function - that is strategic, proactive and has the right tools and skills to effectively engage our diverse audiences both internally and externally, is a priority for DE&S.

### Lot Information

Lot 1

The current environment means that there is now increased focus on efficiency with a real focus on reducing operating expenditure. This is driven internally in response to the Integrated Review and externally through the Reshaping Government Communications Service (RGCS) /Defence Communications Change Programme (DCCP) reviews. However, DE&S is not part of the single employer model for GCS. * From April 2021, a new corporate strategic risk was agreed, focusing on building, protecting and enhancing our reputation. Therefore, there is a real need to focus our activity strategically to target key stakeholders and invest in the right communications channels, insight and evaluation tools. Understanding the changing needs of our people, the effectiveness of our communication channels (including our leaders and line managers as key communication channels) and the communication roles required to drive our objectives are key in elevating the function and making it fit for the future. It is also critical to further improving our employee engagement scores in our People Survey. * COVID-19 and the move to using digital channels and hybrid/smarter working has exacerbated the need to undertake a full communications channel and operating model review to ensure our channel strategy and future communications meet the needs of our people going forward and we have the right people, with the right skills in the right roles. Future proofing our communications organisation.

### Procurement Information

Under PCR 2015 Threshold

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001258-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jan 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 2 Nov 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £85,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF DEFENCE - DEFENCE EQUIPMENT AND SUPPORT |
| Locality | BRISTOL |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLK11 Bristol, City of |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HARKNESSKENNETT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72221000 - Business analysis consultancy services

## Release History

- 14 Jan 2022 at 22:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/001258-2022

## Notice URLs

- https://des.mod.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030b83. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-030b83.json.