---
title: "Live Fear Free Helpline"
ocid: "ocds-h6vhtk-030bd5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030bd5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-030bd5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-030bd5.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WELSH GOVERNMENT"
published: "2022-03-22"
---

# Live Fear Free Helpline

Buyer: WELSH GOVERNMENT  
Current stage: Award  
OCID: ocds-h6vhtk-030bd5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030bd5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-030bd5.json)

## Summary

The procurement process relates to the Welsh Government's initiative to re-tender the "Live Fear Free Helpline", a critical service in the social support sector for victims of violence, domestic abuse, and sexual violence. The procurement method is an open procedure, currently at the tender stage, with submissions required by 21 February 2022, at 2:00 PM. The helpline tender covers a contract value of £3,000,000 and includes a periodic review for a potential extension of up to three years, highlighting the importance of sustained service delivery in the UK (specifically Cardiff, Wales).

This tender offers substantial opportunities for service providers with expertise in community, social, and personal services, particularly those with capabilities in helpline management, crisis support, and collaborative stakeholder engagement. Consortia are encouraged to bid, which can be advantageous for small to medium-sized enterprises (SMEs) that may wish to combine resources and capabilities to meet the rigorous demands outlined in the tender documentation, including the delivery of community benefits aligned with the Welsh Government's economic and social objectives.

## Notice

Welsh Government currently funds the Live Fear Free Helpline, a free 24/7 bilingual information, sign-posting and support service, to help and guide people who have been/are victims of Violence against women, domestic abuse or sexual violence, who are in need of information or access to support services. The helpline also offers a support service to bystanders and concerned others, including family, friends and professionals.

### Lot Information

Lot 1

The Helpline is open to victims from all genders (including transgender) and all types of relationship. There is also no age limit or ethnicity barrier to calling the Helpline as gender-based violence, domestic abuse and sexual violence can affect anyone. The Welsh Government is re-tendering for the delivery of the Live Fear Free Helpline. Welsh Government wishes to enter into a contract for the Live Fear Free Helpline for an initial period of 36 months, with an option to extend for 3 years subject to annual reviews. They are looking to appoint a Provider who can demonstrate they fully understand and can meet the requirements outlined in the Invitation to Tender (ITT) document, through proven knowledge, experience and robust governance arrangements.

Renewal: A contract extension period of up to a further 3 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007764-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Mar 2022 |
| Submission deadline | 21 Feb 2022 |
| Future notice date | Not specified |
| Award date | 22 Mar 2022 |
| Contract period | Not specified |
| Recurrence | 2027 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,499,910 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WELSH GOVERNMENT |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF10 3NQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Cathays |
| Westminster constituency | Cardiff South and Penarth |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WELSH WOMENS AID |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 98 - Other community, social and personal services

### Codes

- 72253000 - Helpdesk and support services
- 98000000 - Other community, social and personal services

## Release History

- 22 Mar 2022 at 15:43 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/007764-2022
- 17 Jan 2022 at 14:54 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001340-2022

## Notice URLs

- http://Gov.wales
- http://www.etenderwales.bravosolution.co.uk
- http://www.sell2wales.gov.wales/search/search_switch.aspx?ID=
- https://etenderwales.bravosolution.co.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:085659-2015:TEXT:EN:HTML
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0007

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030bd5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-030bd5.json.