--- title: "Services -Contract - Second Line Support of STS GeoSCADA" ocid: "ocds-h6vhtk-030c5b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030c5b" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-030c5b.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-030c5b.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "UNITED UTILITIES WATER LIMITED" published: "2022-01-18" --- # Services -Contract - Second Line Support of STS GeoSCADA Buyer: UNITED UTILITIES WATER LIMITED Current stage: Planning OCID: ocds-h6vhtk-030c5b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030c5b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-030c5b.json) ## Summary The United Utilities Water Limited is currently in the planning stage of a tender process titled "Services -Contract - Second Line Support of STS GeoSCADA", which pertains to software support services in the water industry. Located in Warrington, UK, the deadline for submission of responses is set for 1st February 2022, at 17:00 UK time. This procurement is focused on maintaining and supporting the Strategic Telemetry System (STS) used for remote monitoring and control of assets. This tender is initiated under legal framework 32014L0025 and aims for services that provide 24/7 support and incident management. This tender presents significant opportunities for businesses that specialize in software support services, particularly those with expertise in incident management and remote diagnostics for telemetry systems. Companies capable of providing 24/7 customer support and efficient problem management are well-suited to compete for this contract. The necessity for ongoing support and maintenance of crucial systems within the utilities sector implies that interested businesses should be proactive in their preparation to respond effectively to United Utilities' needs, especially as a future procurement notice is anticipated to be published later in 2022. ## Notice United Utilities (UU) Strategic Telemetry System (STS) is a mission critical system deployed to enable the remote monitoring and control of UU assets from the ICC. UU's current install is Schneiders GeoSCADA system. The scope of the agreement will be the support and maintenance of our STS. The agreement allows for a 24x7x365 incident coverage. UU will provide the first response with 2nd Line support being provided. The scope covers: * Hardware Services - repair/return services * Software Services - Bug fix and test * Service management * Incident management * Monitoring and support - Master System to enable remote diagnosis for chronic remote telemetry unit (RTU) failure. ### Lot Information Lot 1 United Utilities (UU) Strategic Telemetry System (STS) is a mission critical system deployed to enable the remote monitoring and control of UU assets from the ICC. UU's current install is Schneiders GeoSCADA system. The scope of the agreement will be the support and maintenance of our STS. The agreement allows for a 24x7x365 incident coverage. UU will provide the first response with 2nd Line support being provided. The scope covers: * Hardware Services - repair/return services * Software Services - Bug fix and test * Service management * Incident management * Monitoring and support - Master System to enable remote diagnosis for chronic remote telemetry unit (RTU) failure. Services include: * 24x7 service desk contactable by telephone, email and via web interface * 24x7 support for all components including any required on site engineering attendance * Incident management in line with UU procedures * Problem management in line with UU procedures * Provision of Service summary and detailed service level report to an agreed calendar * Compliance to agreed KPI's and/or Service levels * Provision of monitoring of all supported components * Provision of a secure portal for UU to access providers services and reporting For further information please refer to the document attached to this notice named Appendix A - Detailed Scope Second Line Support of GeoSCADA Additional information: This PIN is a request for information only at this stage. A future procurement is planned and we estimate the Contract Notice will be published later in the year 2022. Response deadline (UK time): 01/02/2022 17:00 ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/001474-2022 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Jan 2022 | | Submission deadline | Not specified | | Future notice date | 29 Jun 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNITED UTILITIES WATER LIMITED | | Locality | WARRINGTON | | Post town | Warrington | | Postcode | WA5 3LP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD6 Cheshire | | ITL 3 | TLD61 Warrington | | Local authority | Warrington | | Electoral ward | Great Sankey North and Whittle Hall | | Westminster constituency | Warrington South | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72261000 - Software support services ## Release History - 18 Jan 2022 at 14:06 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/001474-2022 ## Notice URLs - http://www.unitedutilities.com - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/43984 - https://uk.eu-supply.com/ctm/supplier/publictenders?B=UNITEDUTILITIES ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030c5b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-030c5b.json.