---
title: "TEO VSS - MS Dynamic Version Upgrade"
ocid: "ocds-h6vhtk-030d01"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030d01"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-030d01.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-030d01.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE EXECUTIVE OFFICE, VICTIM AND SURVIVORS SERVICE"
published: "2022-01-19"
---

# TEO VSS - MS Dynamic Version Upgrade

Buyer: THE EXECUTIVE OFFICE, VICTIM AND SURVIVORS SERVICE  
Current stage: Award  
OCID: ocds-h6vhtk-030d01

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030d01)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-030d01.json)

## Summary

The procurement process concerns an upgrade for the Victim Information Management (VIM) system managed by The Executive Office, Victims and Survivors Service, located in Belfast, UK. The title of the tender is "TEO VSS - MS Dynamic Version Upgrade", classified under the goods category, specifically in the information systems industry. Currently, the contract is in the award stage, with a signed contract valued at £627,591.97 on 17 January 2022, which will last for 360 days. The planned second extension of the current contract will stretch until August 2023, necessitating this upgrade to ensure ongoing stability and support for the system.

This tender presents a lucrative opportunity for businesses specialising in information systems, particularly those experienced with MS Dynamics CRM technologies. Companies that possess the necessary technical expertise to upgrade and maintain bespoke management information systems would be well-suited to compete. This includes organisations capable of bespoke software development, system integration, and ongoing technical support, which are critical for ensuring the successful operation of the VIM system in the public sector.

### Lot Information

Lot 1

In 2016, VSS procured a bespoke MS Dynamics CRM-based MI system, VIM (Victim Information Management). The system lifetime was defined as five years, plus two 1-year extensions. The first extension has now been initiated, and it is planned that the second will also be utilised extending the system to August 2023.. However, the version of MS Dynamics CRM underpinning VIM is over five years old, and requires an upgrade prior to the new procurement. The proposed upgrade of the MS Dynamics CRM framework to version 9.2 must be developed and tested on the VIM testing environment and rolled out onto the VIM production environment. This will be carried out by the existing supplier as they initially developed the system and are contracted to support it until August 2023

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001640-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jan 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Jan 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £627,591 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE EXECUTIVE OFFICE, VICTIM AND SURVIVORS SERVICE |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT2 8EN |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | CODEC; CODEC DSS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48810000 - Information systems

## Release History

- 19 Jan 2022 at 17:14 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/001640-2022

## Notice URLs

- http://www.finance-ni.co.uk
- http://www.finance-ni.gov.uk
- https://etendersni.gov.uk/epps
- https://ted.europa.eu/udl?uri=TED:NOTICE:010419-2022:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030d01. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-030d01.json.