---
title: "Contract for the Provision of a Healthwatch Service in the London Borough of Waltham Forest"
ocid: "ocds-h6vhtk-030e0f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030e0f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-030e0f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-030e0f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON BOROUGH OF WALTHAM FOREST"
published: "2022-05-17"
---

# Contract for the Provision of a Healthwatch Service in the London Borough of Waltham Forest

Buyer: LONDON BOROUGH OF WALTHAM FOREST  
Current stage: Award  
OCID: ocds-h6vhtk-030e0f

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## Summary

The London Borough of Waltham Forest is procuring a Healthwatch Service within the health and social work services sector. The contract, valued at £605,000, commenced on 1st April 2022 and will run until 31st March 2025, with potential extensions allowed until 31st March 2027. The procurement process was conducted through an open procedure, with the tender period closing on 22nd February 2022, and bids having been opened on the same day. Interested parties were invited to submit their offers electronically, in line with the requirements set forth by the Authority.

This tender presents significant opportunities for organisations specialising in health and social care services, particularly those experienced in managing local Healthwatch initiatives. Businesses that focus on community engagement and the enhancement of health service outcomes will be well-suited to compete for this contract. By participating, companies can contribute to patient advocacy and service improvement within the local community while potentially securing a long-term partnership with a regional authority dedicated to advancing public health.

## Notice

Contract for The Provision of a Healthwatch Service in the London Borough of Waltham Forest ("the Contract"). The Contract will commence on 1st April 2022 and shall continue up to and including 31st March 2025 (the "Contract Period"). At the sole discretion of the Authority the Contract Period may be extended in such period or periods as the Authority deems appropriate up to a maximum of two (2) years, providing a possible total Contract Period to midnight on 31st March 2027. The Health and Social Care Act 2012 requires local authorities with adult social care responsibilities to commission a local Healthwatch. The successful provider will be required to ensure the local Healthwatch is of benefit to patients, users of services, carers and the public by providing support to get the best out of services, improving outcomes and supporting services to be more responsive to what people want and need. To work with communities to influence commissioners to design and provide better health and social care services. The local Healthwatch will need to be independent and coordinate and build upon all of the existing mechanisms for engaging users of health and social care services, established by the Authority, the National Health Service ("NHS") and the networks of user-led organisations. It will also establish relationships that engage communities, patients, service users and carer groups.

### Lot Information

Lot 1

Contract for The Provision of a Healthwatch Service in the London Borough of Waltham Forest ("the Contract"). The Contract will commence on 1st April 2022 and shall continue up to and including 31st March 2025 (the "Contract Period"). At the sole discretion of the Authority the Contract Period may be extended in such period or periods as the Authority deems appropriate up to a maximum of two (2) years, providing a possible total Contract Period to midnight on 31st March 2027. The Health and Social Care Act 2012 requires local authorities with adult social care responsibilities to commission a local Healthwatch. The successful provider will be required to ensure the local Healthwatch is of benefit to patients, users of services, carers and the public by providing support to get the best out of services, improving outcomes and supporting services to be more responsive to what people want and need. To work with communities to influence commissioners to design and provide better health and social care services. The local Healthwatch will need to be independent and coordinate and build upon all of the existing mechanisms for engaging users of health and social care services, established by the Authority, the National Health Service ("NHS") and the networks of user-led organisations. It will also establish relationships that engage communities, patients, service users and carer groups.

Renewal: At the sole discretion of the Authority the Contract Period may be extended in such period or periods as the Authority deems appropriate up to a maximum of two (2) years, providing a possible total Contract Period to midnight on 31st March 2027.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012728-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 May 2022 |
| Submission deadline | 22 Feb 2022 |
| Future notice date | Not specified |
| Award date | 28 Mar 2022 |
| Contract period | 31 Mar 2022 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £605,000 |
| Lots value | £605,000 |
| Awards value | Not specified |
| Contracts value | £605,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF WALTHAM FOREST |
| Locality | WALTHAMSTOW |
| Post town | East London |
| Postcode | E17 4JF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI53 Redbridge and Waltham Forest |
| Local authority | Waltham Forest |
| Electoral ward | Chapel End |
| Westminster constituency | Walthamstow |
| Delivery location | TLI53 Redbridge and Waltham Forest |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEALTHWATCH TOWER HAMLETS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 17 May 2022 at 09:16 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/012728-2022
- 21 Jan 2022 at 17:40 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001924-2022
- 21 Jan 2022 at 16:29 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001910-2022

## Notice URLs

- https://procontract.due-north.com
- https://www.walthamforest.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030e0f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-030e0f.json.