---
title: "CRM Software Licenses, Support and Maintenance"
ocid: "ocds-h6vhtk-030ea2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030ea2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-030ea2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-030ea2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNIVERSITY OF PLYMOUTH"
published: "2022-01-24"
---

# CRM Software Licenses, Support and Maintenance

Buyer: UNIVERSITY OF PLYMOUTH  
Current stage: Award  
OCID: ocds-h6vhtk-030ea2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030ea2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-030ea2.json)

## Summary

The University of Plymouth has recently completed a tender process for "CRM Software Licenses, Support and Maintenance" in the education industry. This procurement was initiated to extend existing licenses for Salesforce's customer relationship management software, covering the period from 31 January 2022 to 31 July 2026. The procurement method used was a limited negotiated process without the publication of a contract notice, and the total contract value amounted to £142,560. The award date was 20 January 2022, with delivery expected within the UK.

This tender presents a significant opportunity for businesses specialising in software licensing and IT support services, particularly those offering solutions in customer relationship management or similar integrated systems. Companies with expertise in Salesforce software or those that can provide competitive alternatives may find it advantageous to engage with educational institutions like the University of Plymouth, which seeks to enhance its operational capabilities through strategic partnerships in technology.

## Notice

Procurement of additional licenses for embedded customer relationship management software in use at the University for the period 31 January 2022 to 31 July 2026.

### Lot Information

Lot 1

Procurement of additional licenses for embedded customer relationship management software in use at the University for the period 31 January 2022 to 31 July 2026.

### Procurement Information

Software currently in use is that of Salesforce UK Ltd who is the owner of the Intellectual Property Rights for this Customer Relationship Management software. This procurement represents an extension for licenses and associate maintenance and support for the Medical and Dental School, to cover the period 31 January 2022 to 31 July 2026. This software can be classified as being both embedded and integrated within the existing IT operations of the University and is covered by Public Contract Regulations 2015 clause 32.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002057-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Negotiated without publication of a contract notice |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jan 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 20 Jan 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £142,560 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF PLYMOUTH |
| Locality | PLYMOUTH, DEVON |
| Post town | Plymouth |
| Postcode | PL4 8AA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK41 Plymouth |
| Local authority | Plymouth |
| Electoral ward | Drake |
| Westminster constituency | Plymouth Sutton and Devonport |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SALESFORCE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 Jan 2022 at 16:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002057-2022

## Notice URLs

- https://www.plymouth.ac.uk/about-us/university-structure/service-areas/procurement

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-030ea2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-030ea2.json.